Remote Access

General Discussions
1

Why does the remote server keep going red? I turn it on and several min. later it is red again. Any ideas?

2

Bump as I am having the same issues.

3

same here.

4

Announcement to all.

Engineering is on it. I suspect a hotfix ASAP. Picking a version number?? I’d guess 1.4.4 but it’s anyone’s guess until we see it. I raised it as high on the priority list as I can with my management.

5

Don’t get me wrong love PLEX , hate how it is never connected , mine will never allow me to go remote , tell me what i am doing wrong please , and make it super simple as I am not computer savy , I know of a few people that seam connected no worries but mine will not . HELP

6

If you’re using Linux or Mac you can:

  1. Sign out of Plex from your browser (Upper right corner)
  2. Stop PMS
  3. Delete Preferences.xml
  4. Start PMS
  5. Go into the startup sequence but do NOT sign in.
  6. Observe the “What’s This?” in the lower right corner. Click it instead
  7. Accept the limited functionality (for now)
  8. Do not create any new library sections.
  9. Continue to skip through to reach the Dashboard.
  10. Your library will be there waiting for you.

Now you are running ‘unsecure mode’.

To enable your Plex Pass:

Settings - Server - General
Sign the server into your account.

If you are using UPnP, when you go into Remote Access, it will automatically be green and ready.

Check your other Preferences (Network, etc) since these were in the old Preferences.xml file.

Give that a test drive?

7

I am using windows 10

8

I would like to ask you and all reading this thread with this problem to please share:

  1. UPnP or manual port mapping ?
  2. DHCP or static IP on the PMS machine ?
  3. IPv6?
  4. IPv4?
  5. Since some have been changing the MTU values of their systems, What are yours and type of internet service? DSL-based or Cable-based?
9

I do not know the answer to these questions. Is this something that my isp can answer for me?

10

@“moon@cwdi.net”

“UPnP or Manual port mapping” is found in Settings - Server - Remote Access
DHCP or Static IP address is found in the ethernet adapter settings of your PMS server. IPv4 will state DHCP or show the IP (which is ‘static’) just as IPv6 will.

These two items answer the top 4 questions.

Regarding question 5, Windows machines have the MTU value stored in the Advanced options for the adapter you’re using. If you’re not sure where/what it even is, you’re using the default so that’ fine. An answer “whatever the default is” is perfectly ok :slight_smile:

11

I am set to Manual port mapping at 32400
My setting is set “Enable server support for IPv6” Not checked
Does that help?

12

Yes, one more thing. IPv6 (in your computer’s network settings ) is also turned off (either ‘ignore’ or simply not listed) ?