Recently SHAW upgraded my modem to Arris SBG6782 Advanced WiFi Modem, since then I can't connect to myplex server remotely, I am wondering if anybody can help me to resolve this issue,
I am using macbook,
Regards,
I’m a plex pass user and have had the same problem. Tried port forwarding etc, but still din’t work. Previous modem worked without any issues.
https://support.plex.tv/hc/en-us/articles/200931138-Troubleshooting-Remote-Access
Start here, and try to get info on the new router/modem you have. It’s likely it’s stup as a router, and you are behind a double NAT. Call the ISP and have them change it to bridge mode may solve most of the problems.
