Remote video play doesn't work in Android app and TVs, other systems work

Plex Media Server
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Server Version#: Version 1.19.5.3112
Player Version#: 8.3.1.19108

So my server is on a 2014 Mac mini and this set-up has been working flawlessly for years now with remote access working with various clients I tried.

However, since like 2 weeks ago (it started with previous version of server software but latest update didn’t fix it) remote Android clients stopped playing video. To make it more confusing same client (Android phone) works in local network and also plays music remotely - the only thing it doesn’t want to do is play video remotely.

Server is fully visible even on Android devices I can browse server contents and other (non-Android) clients can play content remotely without any issues - I tried iOS, Samsung Tizen OS, LG webOS all work fine. When trying to play remotely on Android it just spins and doesn’t even report an error - just doesn’t start the video.

I have identified so far that the problem seems to be related to secure connection which apparently fails between Android player and my Mac server and I have been able to “fix it” by disabling Secure connections changing the setting on server from Preferred to Disabled. However this is not really a solution as it creates more problems with other systems and I generally am not comfortable in running it unencrypted.

I tried multiple resets, tried disabling firewall on the server, reinstalling client apps but the problem is persistently there and is only related to Android which is very annoying. Is there anyone else having similar problems and any ideas about solving it (other than disabling secure connections) would be greatly appreciated.

Thanks.

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Just an update that I found a line in server log showing that there is a problem with the log as below:

CERT: incomplete TLS handshake: stream truncated

Below is the screen capture of that segment when trying to play from remote Android client:

image
image1005×498 232 KB

Please let me know if you need a full server log.

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Im having the same problem it seems to be limited to remote play with android client.

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Absolutely. Only Android clients.

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Hey what server are you running? Is it also Mac?

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It runs in side a docker container so Linux. I have been running the same server for years this only started after the update before last.

7

Exactly the same for me.

It was running on the same setup for years without any hiccups. I didn’t change anything in my setup or network settings and the fact that it is accessible to other than Android clients means that it is definitely a server issue.

It started with the previous server update and the last update didn’t fix it.

It would be nice if we can get some support to advise of any solution. Disabling Secure connections isn’t a permanent solution.

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No help from Plex support?

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Hello Fellow Plex people,

I cant believe i just came across this, I litterally setup a reverse proxy (own domain) since i thought it was SSL/certification issues, I completely wiped my PFsense router and started fresh, i changed all setting from unraid… and i guess this is the issue…

Do others also see android in general being an issue not just the mobile app (i mean TV’s & Chromecast? i mean it being Android and all… i have about 4 family member sharing remote with me and all are complaining about either endless buffering or not streaming…

Debug:
Aug 02, 2020 11:35:14.030 [0x147b3f0b8700] Debug — CERT: incomplete TLS handshake: stream truncated
Aug 02, 2020 11:35:16.368 [0x147aeedf6700] Debug — Request: [127.0.0.1:55604 (Loopback)] GET /identity (12 live) Signed-in
…

Hope it gets fixed soon.

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Welcome to our club. Yes in my experience it is all Android clients - mobile apps, Android TVs, etc.

What is the server you’re using? It seems to be limited to Mac/Linux servers.

11

My server is unpaid… So very strange…

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Of course, but they are all unpaid. As far as I know they only monetize through selling the mobile apps and plex pass.

What OS are you running the server on?

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Same issue running server version 1.20.1.3252-a78fef9a9 on an Asustor NAS. Android client is 8.6.0.20351 on an Oneplus 8 pro running Android 11 beta 2.

My iphone xr running ios14 works fine.

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This still continues - so no fix for this?

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I posted about this problem some time ago and it continues to be an issue for me as well. Never got any assistance from Plex on it either. It doesn’t matter if I try to allow insecure connections or try a manual connection it just doesn’t work on my android phone or TV. Plex will work just fine on the browser on both devices, just not the app.

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