Requiring remote subscription when not remote

Plex Players Mobile Devices
1

I was told to make a new post so this could be investigated, please help. I was trying to cast from my phone through Comcast, everything I tried to watch claimed I needed a remote server subscription, even though my phone was on the same wifi as my server. Once I paid for the subscription then I was able to access my libraries again.

I contacted Plex who tell me that it shoul not have been requiring a subscription to use and this is a technical issue requiring investigation. Anybody that can help?

Note this is not a new installation, I have been using Plex this way for years with no issue, having purchased the app access fron Plex.

2

You might want to take a look at this post in the tips & tricks section, explaining what might cause a local connection to be perceived as remote.

3

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