Resetting account

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Player Version#:
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

Spent 6 hours trying to claim my server. I give up. Is there any way they can “reset” my account and I can just reload my library from scratch?

https://support.plex.tv/articles/201198426-restart-plex-media-server-setup-from-scratch/

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I followed the steps. Reinstalled and stil get the same thing, Plex screen on browser in “getting ready" loop. I let it loop for one hour and no change.