[RESOLVED] Plex Has Abruptly Stopped Adding New Files & Other Strangeness

Plex Media Server Desktops & Laptops
1

Server Version#: 1.13.8.5395
Player Version#: ? Windows Chrome Browser

A few days ago Plex abruptly stopped manually or automatically adding new videos to the Library when files were copied into existing file/folder locations on my hard drives. I have not changed folder names, I am using the same naming convention that I’ve been using for years. No error message, they just never show up.

I’ve tried

  • Cleaning Bundles
  • Optimizing Database
  • Restarting Plex & Rebooting
  • Moving files out and then back into folders
  • Checking for & installing Plex updates
  • Reinstall/Repair Plex server software.

Additionally, I can no longer edit metadata for existing items in the Library. When I attempt to do so, I simply get “Your changes could not be saved.”.

Finally, some items do not disappear from the Library even after the file is removed from folders/drives.

This all started just a few days ago. Maybe around 9/18?

2

Update: Am now unable to save any changes to Plex outside of Settings (add/remove folders in Libraries, delete, etc).

Seems to be gradually disintegrating. :frowning:

3
  1. activate debug logging (not ‘verbose’!)
  2. quit Plex Server
  3. wait 1 minute
  4. start Plex Server
  5. wait 5 minutes
  6. fetch log files and attach them here

Or inspect them yourself. Take a look at the Plex Media Server.log file and seek for messages about database corrupt or malformed.
If you find these, you may have to repair your database.
https://support.plex.tv/articles/201100678-repair-a-corrupt-database/

4

Thanks, OttoKerner. Here you are. I believe I see the corrupt error you mention. Are these the sort the repair process can fix? Plex Media Server Logs_2018-09-26_16-49-25.zip (3.3 MB)

5

Unfortunately yes, this is the issue.

There are no guarantees, but there is a good rate of success.

Even if the repair procedure should fail, you should have some older versions of the database file.
https://support.plex.tv/articles/202485658-restore-a-database-backed-up-via-scheduled-tasks/
Which you should also put through the repair procedure, before trying to use them.

6

Unable to repair the current database, but I was able to revert to, repair and use an older version of the database.

Thanks, OttoKerner!

1 Like
7

I appear to have the same issue although when I inspect the logs I cannot see “corrupt” or “malformed”. I’ve attached the logs; are you able to have a look for me? Plex Media Server Logs_2018-10-09_09-32-06.zip (4.5 MB)

8

The logs don’t show a server restart. You must follow the procedure above.

side note: Your server version is quite outdated.

10

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.