Roku 4K HEVC & AAC 7.1 issues

Plex Players Smart TVs
1

Server Version#: 1.19.1.2645
Player Version#:6.5.1.6336

Hi all, I have Roku TV’s trying to stream using the Plex App and have some issues with movies and TV in 4k with certain audio tracks. One that is having a problem is 4k (HEVC Main 10) with AAC 7.1 audio.

These files play fine on other players - iphones, PC, Firestick/Fire TV. I’ve tried disabling directstream, forcing certain res, direct play, etc. Any ideas?

I’m getting this in the log during the playback start
[Transcoder] [eac3_eae @ 0x275a740] EAE timeout! EAE not running, or wrong folder? Could not read ‘/tmp/pms-c63fa858-ecc8-4ad6-95d9-ef3f008473aa/EasyAudioEncoder/Convert to Dolby Digital Plus (Max Quality - 1024 kbps)/ff709c2f-6a08-42b3-a5b4-2400d122592b-203_1953-0-0.ec3’

2

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.