We are sorry to hear that you all have been experiencing performance issues with the Roku client on OS 12.5. It’s frustrating when an app that was working fine suddenly becomes unusable. Based on our investigation and the timing of the reports, it seems likely that the issue is related to the 12.5 OS update.
To provide more context, we do not tailor the app for each model or OS; rather, it runs consistently across all of them. We’ve been working to identify the root cause of these issues but have not yet pinpointed the specific issue. Additionally, we’ve tested older versions of our app on the same 12.5 device. Surprisingly, these older versions replicate the same issue on 12.5, whereas they function flawlessly on 12.0.
I’ve been developing on a Roku running 12.5 for the past couple of weeks and can confirm that this issue was not present during that time or at the end of last week. However, today, I was able to reproduce the issue firsthand. Interestingly, when I checked my device’s update history, I noticed that the last update occurred on Friday the 15th at 8 PM, which coincides with the timing of the first report.
This observation strongly suggests a compatibility problem with the OS update itself. It indicates that the changes introduced in OS 12.5 might be causing the issue, as our app versions, which previously functioned well on 12.0, are now encountering problems exclusively on 12.5.
We are committed to resolving this matter as swiftly as possible. Rest assured, we will keep you all informed about any progress or additional information we discover.
