Sagemcom 5866

Server Version#:1.25.6.5577

Have just upgraded to a Sagemcom 5866 with Vodafone from the slower NBN service. however, know I am having issues as remote access does not work.

I am not tech-savvy, so just want an easy fix as fast.

Tried:

  • Port forwarding but not having luck as IP address and remote IP doesn’t mean too much for me at present.
  • switching UPnP on and off but that does nothing. have added couple of photos, maybe you can see something i have done wrong?

I assume you entered remote IP as 1.1.1.1 by a mistake in the port forwarding rule?

In desperation i entered that in last, but it is usually blank.

Contact Vodafone and ask them if your router is connected through Carrier-Grade NAT.
And if it is, ask them if they can provide you with a publicly accessible IPv4 address instead.

[P.S. and remove that “1.1.1.1” from your port forwarding rule. It ensures that this rule will never work.]

Thank you, will contact vodafone and ask. And report back.

However i was using a dd-wrt and it was fine so why now though?

P.s.
I dont have 1.1.1.1 entered

The type of router doesn’t play a role here.
This is purely an ISP thing. And you have changed your ISP.

From what I can find, the 5866 is a 5G modem. Your ISP will use CG-NAT for 5G connections so remote access is not going to work. The old NBN was also a 5G modem so I’m not sure how it worked with that device.

With old nbn i bridged the dd-wrt and it worked fine. Same isp, have changed carrier.

Appreciate everyone’s time, neverless i will ring vodafone to ask. Tried to connect the ww-drt to 5866 firstly but whateveri tried it wouldnt be accepted by the 5866. I ave dis overed that i do t need a von in router and for some unknown reason streaming sites work on tv. Hence just like the 5866 to be able to accept remote.

This mught be unrelavent but i still have access remotely to my laptop from outside the home using vnc viwer. So i dont see why having so much issues with plex.

Huh? The ISP is the carrier or are you referring to 2 different things?

i still have access remotely to my laptop from outside the home using vnc viwer

That works differently from PMS remote access. This would be similar to Plex’s Relay connection. It’s possible PMS was working previously through the relay connection and you just didn’t notice.

Isp, carrier im referring to the same. Im saying that i have been with vodafone before the new 5G modem upgrade

Was the old service a regular land based internet and not 5G? That’s the only reason I can think it worked before.

Edit - Another reason is if you have a static IPv4 address from them. That would be unusual but possible. With the 5G service, they may have changed it on you.

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