Server Version#:3.952
Player Version#:
Samsung UE50JU6900 and UE46F6320 no longer Direct Play, they both report no connection to server when play is pushed, switched to Direct Stream on one but had to do Transcode on the other, these are outside of my network. Has anyone else seen this, annoying that its more stress on my server than before.
Happening to me as well. I had to choose either the Direct Streaming or Transcoding Option. Anyone no the difference between the options:
Direct Play
Direct Streaming
Transcoding
Direct play puts the least stress on the server, direct stream next followed by transcode which puts the most strain on the server, obviously im generalising and other things are happening, see here, https://support.plex.tv/articles/200250387-streaming-media-direct-play-and-direct-stream/
Whats annoying is both these TV’s Direct played everything for almost a year, so either a server update or a TV update has caused this, they reside at different abodes and the media doesnt even try to play, one of the tv’s even said it couldnt connect and it was playing music from my server at the time.
Is this an isolated case then?
I have this problem on 2 different TVs. And they worked fine until I did a server update about 3 weeks ago. I think it might be a server problem. Maybe started around version, 1.15.4.919.
I wonder how many have to complain before the dev’s look at this?
Till you post logs from the App there isn’t anything to look at.
How do I get the logs from the TV? I think I have found errors in the Plex Media Server Log that are related.
Thanks Tiebierious, will i still have logs from when it didnt work on my server? Its been a week or so since I got them to switch off Auto play mode on there TV’s.
Plex has pushed several client and server updates, easy for the issue to slip in unnoticed.
If you have debug logging turned on then probably not, depending on activity only a day or two. If you can recreate the problem easily then turn on debug, restart server and then recreate problem, after a couple of minutes download the logs and post them here. Client logs, if enabled would be uploaded to Plex’s server. Problem is if they are using a different login ID to match back to you.
Just to cover all the guesses, does your environment have:
VPN
Reverse Proxy
Checked for DNS rebinding (nslookup plex.direct and plex.tv resolve ok)
Maybe arejay73 can do some testing, it will be a few months before I am at one of the TV’s again, dont like to visit family too much. lol.
As far as I know:
Definitely no VPN
I dont know what a reverse proxy is so I doubt it?
DNS rebinding? way over my head even after looking at wiki! If i type plex.tv into browser it works but if i type plex.direct i get a 404.
So I will have sometime this evening to test/debug. This is going to be my procedure. Please let me know if I left anything out.
- Enable Plex Media Server Debug logging
- Enable Plex Media Server Verbose logging
- Try to play media on TV using direct streaming
- Capture log output media server
How do I capture log information from TV Plex App?
Settings > Advanced > logging.
Clients are uploaded directly to plex under the logged in id.
A warning about verbose, while it will give very detailed info it fills a log in 3 minutes. So it won’t take long to scroll of the useful info.
So you recommend I turn off verbose and just leave debugging on?
Since a few days (maybe 3 days, maybe since server update to 1.15.4.994) I also suffer from this issue: Direct Play via Plex App on Samsung 2016 KU TV starts, but after a few minutes, the connection is lost and black screen appears.
Checked this so far:
- Seems only to appear on local play, remote users with same TV can direct play without issues.
- Local network is not the cause, checked multiple network connections.
- By deactivating Direct Play in the Plex App on Samsung TV, the server switches to Direct Stream and works flawless.
- By switching to Transcode, all works flawless as well.
- When Direct Play looses the connection and the black screen apprears, Tautulli still shows to movie as “playing” until I kill the play manually.
Questions:
- The source files are on a Synology NAS, Plex server is a separate machine. If a Direct Play is running, is the file directly send over from the NAS to the client, or does it run through the Plex server? On Direct Stream it runs though the Plex server, this is sure, since the video file is repackaged. Maybe on Direct Play, the connection between NAS and client is interrupted and the App is is unable to recover, while the Pex server would be able to recover?
- Why are remote clients not affected, even if they Direct Play?
- Was there an update of the Samsung Tizen app recently? Could this be the cause?
Any help is appreciated.
My server and all clients were running flawless for years, first time having issues, that I can’t resolve.
Thx, Duglim
Hi Duglim, I dont think there will be much help without posting logs, that way they can see whats going on most of the time. Seems my issue is slightly different as the 2 tvs wouldnt even try to play in Auto/Direct Play mode. I do have a problem with transcoding locally now, possibly externally too, I will have to create a new thread for this. Oh and I just downloaded another server update this morning, seems only a few days since the last, maybe it has some bug fixes…
Here are the logs from my server. Search for ‘***’ I have broken the log into three sections.
- *** is navigating to the Movie
- *** is playing the movie using Direct Play
- *** is playing the movie using Direct Streaming.
Direct Streaming works, but Direct Play does not.
Let me know if you need additional information to troubleshoot.
Plex Media Server.log (535.0 KB)
Any updates? Do I need to provide more information?
issue for me too. 4K video doesn’t have audio and transcoding is not working.
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