Server Version#: 1.41.0.8992-8463ad060
We’ve had an ongoing problem for over a year at least. Thought it was related to searching for credits and intros, but at this point I’ve found that if I “Scan Library Files” for either TV or Movies (from my PC or the web client) I then can not start ANY content on the Roku or web client for at least 15 minutes after the scan. Any live TV playing via roku or android client also gets disrupted.
as I mentioned, I previously assumed it was something to do with the scanning for intros and credits, but I switched that off (set to schedule only) and it still has the problem. In fact it still has the problem even if it doesn’t find any new content. Just scanning breaks it.
If something is already playing on the roku or web client, it continues to play without issue (unless it’s live TV, then it fails and won’t restart till after the 15minute +/- is up), but if it finishes the current video and tries to start the next episode etc BEFORE that 15-20 minutes is up, it won’t load.
If you try to start a new movie or show during that period, it fist shows just the ‘wait wheel’ and after about 20 seconds it goes to 13%, but then stays there until it reports that it couldn’t load and offers to cancel retry or go on to the next episode.
The web client does the wheel and then reports “Error code: s1003 (Network)”
If I check the plex server during that period there is no unusual CPU SSD or Network activity, and no indication of why it is failing. If I start something on the PC client it works fine.
I saw something specific to the s1003 error and tried enabling ‘Use hardware-accelerated video encoding’ but that had no effect on the issue.
Any ideas or suggestions what to check or what to try in order to resolve?
Any suggestions are much appreciated.
