Server Version#: 1.28.0.5999
I’ve added external subtitle files named as such:
Movie Title (Year).en.cc.srt or Movie Title (Year).en.sdh.srt
When Plex scans and picks up the files, they show up as XX (SRT External). However the regular subtitle files show up as English (SRT External):
Movie Title (Year).en.srt
Why is Plex not registering the subtitle files correctly even though I named it according to their established naming convention.
Please show a list of all files within that movie’s folder.
Try eng instead of en.
Don’t use cc, but only sdh.
Refresh Metadata of the movie after changing the subtitle file names.
Do you have enabled the display of file name extensions in the Windows file explorer?
Yes I do.
Have you tried eng?
Is the movie “matched”?
Take a look into the movie’s Plex media info XML.
Seek the first occurence of guid="... (all lower case letters!) and post the content of that XML property here.
<Video ratingKey="78311" key="/library/metadata/78311" guid="com.plexapp.agents.themoviedb://819876?lang=en" studio="Ingenious Media" type="movie" title="Crimes of the Future (2022)" librarySectionTitle="Movies" librarySectionID="17" librarySectionKey="/library/sections/17" contentRating="R" summary="Humans adapt to a synthetic environment, with new transformations and mutations. With his partner Caprice, Saul Tenser, celebrity performance artist, publicly showcases the metamorphosis of his organs in avant-garde performances." rating="5.9" year="2022" tagline="Surgery is the new sex." thumb="/library/metadata/78311/thumb/1660143324" art="/library/metadata/78311/art/1660143324" duration="6454709" originallyAvailableAt="2022-06-03" addedAt="1660142014" updatedAt="1660143324">
<Media id="75030" duration="6454709" bitrate="2731" width="1920" height="1036" aspectRatio="1.85" audioChannels="6" audioCodec="aac" videoCodec="h264" videoResolution="1080" container="mp4" videoFrameRate="24p" optimizedForStreaming="1" audioProfile="lc" has64bitOffsets="0" videoProfile="high">
<Part accessible="1" exists="1" id="76176" key="/library/parts/76176/1660141914/file.mp4" duration="6454709" file="H:\Videos\Movies\Crimes of the Future (2022)\Crimes of the Future (2022).mp4" size="2203113031" audioProfile="lc" container="mp4" has64bitOffsets="0" optimizedForStreaming="1" videoProfile="high">
<Stream id="236018" streamType="1" default="1" codec="h264" index="0" bitrate="2500" bitDepth="8" chromaLocation="left" chromaSubsampling="4:2:0" codedHeight="1040" codedWidth="1920" frameRate="23.976" hasScalingMatrix="0" height="1036" level="41" profile="high" refFrames="4" streamIdentifier="1" width="1920" displayTitle="1080p (H.264)" extendedDisplayTitle="1080p (H.264)"> </Stream>
<Stream id="236019" streamType="2" selected="1" default="1" codec="aac" index="1" channels="6" bitrate="224" language="English" languageTag="en" languageCode="eng" audioChannelLayout="5.1" profile="lc" samplingRate="48000" streamIdentifier="2" displayTitle="English (AAC 5.1)" extendedDisplayTitle="English (AAC 5.1)"> </Stream>
<Stream id="236026" key="/library/streams/236026" streamType="3" file="/H:/Videos/Movies/Crimes of the Future (2022)/Crimes of the Future (2022).eng.sdh.srt" codec="srt" language="xx" languageTag="xx" languageCode="" format="srt" displayTitle="xx (SRT External)" extendedDisplayTitle="xx (SRT External)"> </Stream>
<Stream id="236024" key="/library/streams/236024" streamType="3" file="/H:/Videos/Movies/Crimes of the Future (2022)/Crimes of the Future (2022).eng.srt" codec="srt" language="English" languageTag="en" languageCode="eng" format="srt" displayTitle="English (SRT External)" extendedDisplayTitle="English (SRT External)"> </Stream>
</Part>
</Media>
It appears that you are still using the old metadata agent.
That one will very likely not receive a fix for this issue anymore.
The issue will go away once you’ve converted the library to the new agent.
Be advised that the opensubtitles.org agent is no longer available with the new agent.
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