Server Version#: 1.30.0.6486
Player Version#: (latest samsung tizen)
I have an issue for certain movies would not resume and seeking would not work either. The yellow circle keeps going round and round.
Assume .mkv with the following:
track 1: video 4k hevc [probably not important]
track 2: TrueHD 7.1 [not supported by TV]
track 3: AC-3 5.1 [Track selected in PLEX as audio track to play]
track 4: HDMV PGS [not turned on]
NOTE: track 3 is the selected audio track in PLEX [as AC-3 is supported by the TV whereas track 2 is not.] Track 2 should therefore be immaterial.
If I quit plex half way through the film and go back later, it cannot resume. It plays fine from the start. Seeking does not work, you just get the yellow circle.
If I reorder the audio tracks so AC-3 appears before TrueHD, resume and seek functions fine.
It would appear PLEX is ignoring the selection of the audio track to use and is instead doing some form of processing on the audio track that appears first in the file when seeking or resuming. Selection of desired audio track seems to occur AFTER instead of BEFORE a resume or seek is performed. I have no idea… but at least a workaround.
Seems to only be TRUEHD on my Samsung that causes this issue.
The fix/workaround is to load the video into mkvtoolnx and reorder the tracks so the supported track is the track immediately after the video.
This may or may not be your issue, but it’s certainly a cause for me and 100% reproducible.
Good luck
I’m having the same seeking issues. Will have a look into the audio tracks, but hopefully, there is a solution from the Plex team soon as I really don’t want to have to go through my whole library to fix the issue!
Ive had a look at a few of my files and they only seem to have one audio track. So unless I’m missing something, there must be another mechanism also underlying this same error.
I’m having a similar issue and I don’t think it’s the audio as it’s happening with recorded tv shows that have just H264 video, AC3 audio, and subtitles. If I skip forward (such as trying to skip commercials) once it is fine. If I skip forward and wait for the spinning circle to go away and then skip again it works fine, but if I try to hit skip forward while the circle is spinning, the circle will remain on screen and then any navigation controls won’t work. The only thing I can do at that point is either let the video continue playing (with the spinning circle visible) or hit the back button to exit. If I exit, it will forget my playback position and will restart play at the beginning.
