Here is the zip of my logs which contain the following failure.
Plex Media Server Logs_2021-12-18_00-58-33.zip (5.4 MB)
Dec 18, 2021 00:55:58.183 [0x7f9d473f8b38] DEBUG - Jobs: '/snap/plexmediaserver/239/Plex Transcoder' exit code for process 883854 is -11 (signal: Segmentation fault)
Dec 18, 2021 00:55:58.183 [0x7f9d40936b38] DEBUG - Streaming Resource: Terminating session 0x7f9d4690c188:bfd5ec18b0cd9c8caeb23928b3a13c90 which is using transcoder slot. Used slots is now 0
Dec 18, 2021 00:55:58.183 [0x7f9d40bfdb38] DEBUG - Killing job.
Dec 18, 2021 00:55:58.183 [0x7f9d40bfdb38] DEBUG - Signalling job ID 883854 with 9
Dec 18, 2021 00:55:58.183 [0x7f9d40bfdb38] DEBUG - Job was already killed, not killing again.
Dec 18, 2021 00:55:58.183 [0x7f9d40bfdb38] DEBUG - Stopping transcode session cb003699-9005-4e12-8e6d-80b3090a26a2-1557
Plex version: 1.25.2.5319
This occurs when I am streaming on my Roku TV, but only once it gets close to the end of the file (timing doesn’t seem consistent, but anytime within the last 5 minutes).
After it crashes playback stops, I can restart playing but it will again crash when it gets close to the end. It does not crash at the same place every time.
I have to explicitly change the stream settings to be Direct Play → Force in Roku in order to watch a video without it crashing.
When it segfaults is when it is transcoding:
Video
1080p (H.264) → 1080P (H264)—Transcode
Audio
English (AAC Stereo) → EAC3—Transcode
System info:
user@plex:~$ uname -a
Linux plex 5.4.0-91-generic #102-Ubuntu SMP Fri Nov 5 16:31:28 UTC 2021 x86_64 x86_64 x86_64 GNU/Linux
user@plex:~$ lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 20.04.3 LTS
Release: 20.04
Codename: focal
user@plex:~$ lscpu
Architecture: x86_64
CPU op-mode(s): 32-bit, 64-bit
Byte Order: Little Endian
Address sizes: 48 bits physical, 48 bits virtual
CPU(s): 16
On-line CPU(s) list: 0-15
Thread(s) per core: 2
Core(s) per socket: 8
Socket(s): 1
NUMA node(s): 1
Vendor ID: AuthenticAMD
CPU family: 25
Model: 80
Model name: AMD Ryzen 9 5900HX with Radeon Graphics
Stepping: 0
Frequency boost: enabled
CPU MHz: 1794.358
CPU max MHz: 3300.0000
CPU min MHz: 1200.0000
BogoMIPS: 6587.55
Virtualization: AMD-V
L1d cache: 256 KiB
L1i cache: 256 KiB
L2 cache: 4 MiB
L3 cache: 16 MiB
NUMA node0 CPU(s): 0-15
Vulnerability Itlb multihit: Not affected
Vulnerability L1tf: Not affected
Vulnerability Mds: Not affected
Vulnerability Meltdown: Not affected
Vulnerability Spec store bypass: Mitigation; Speculative Store Bypass disabled via prctl and seccomp
Vulnerability Spectre v1: Mitigation; usercopy/swapgs barriers and __user pointer sanitization
Vulnerability Spectre v2: Mitigation; Full AMD retpoline, IBPB conditional, IBRS_FW, STIBP always-on, RSB filling
Vulnerability Srbds: Not affected
Vulnerability Tsx async abort: Not affected
Flags: fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush mmx fxsr sse sse2 ht syscall nx mmxext fxsr_opt pdpe1gb rdtscp lm
constant_tsc rep_good nopl nonstop_tsc cpuid extd_apicid aperfmperf pni pclmulqdq monitor ssse3 fma cx16 sse4_1 sse4_2 movbe popcnt aes xsave av
x f16c rdrand lahf_lm cmp_legacy svm extapic cr8_legacy abm sse4a misalignsse 3dnowprefetch osvw ibs skinit wdt tce topoext perfctr_core perfctr_
nb bpext perfctr_llc mwaitx cpb cat_l3 cdp_l3 hw_pstate ssbd mba ibrs ibpb stibp vmmcall fsgsbase bmi1 avx2 smep bmi2 erms invpcid cqm rdt_a rdse
ed adx smap clflushopt clwb sha_ni xsaveopt xsavec xgetbv1 xsaves cqm_llc cqm_occup_llc cqm_mbm_total cqm_mbm_local clzero irperf xsaveerptr wbno
invd arat npt lbrv svm_lock nrip_save tsc_scale vmcb_clean flushbyasid decodeassists pausefilter pfthreshold avic v_vmsave_vmload vgif umip pku o
spke vaes vpclmulqdq rdpid overflow_recov succor smca
