Server Version#:Latest (tried going back … no change)
Player Version#:Latest (only a problem with Fire TV - is it possible to load older version?)
“Select a Server” was working fine until perhaps a month ago - now, when selecting anything other than “Plex Cloud” - the message “Relay connection successful” appears in a grey message box near bottom-center of the screen … and nothing else happens. With Plex Cloud (or previous behavior), it would switch to main screen an show server information.
The grey “Relay connection successful” message never disappears, even when I move to Plex Cloud or exit Plex (or “Select Player” to startup the desired server through my PC).
The desired servers work OK using “Select Player” from the PC - and then I can manipulate through the PC or Fire TV controls (although with that grey “Relay connection successful” message!).
Also, if I just sit on that “Select a Server” page - a dialog will pop up every now and again “Talking to Server…” - but no change in behavior.
I tried manually uploading latest Fire TV app from Plex - no change in behavior. Resetting Fire TV (or Plex Server) - no change.
Could you check that the amazon fire and the server are on the same network subnet. Check the IP addresses, is this attempting to select the WD myCloudPR4100 server ?
You could get logs from the amazon fire and the server when it fails to connect And ends up using relay
Subnet is 255.255.0.0
Behavior is the same whether I select the PR4100 NAS or my Windows PC from PLEX/Fire TV.
What I find strange is that FireTV works fine (playing PR4100 music, and letting me control from the PC) if I “Select Player”= Fire TV from the Windows PC.
Fire logs show thousands of lines of “Relay connection is reachable” with 50-130ms response.
(note that I removed token & IP information in the log below)
9-26 20:47:33.512 i: [conn] Device MyCloudPR4100 response time is 126.76923 ms
09-26 20:47:33.513 i: [Relay] Relay connection is reachable. Let’s use it.
09-26 20:47:33.513 i: Showing toast: Relay connection successful
09-26 20:47:33.515 i: [SettingsServerActivity] Relay required for connecting to MyCloudPR4100.
09-26 20:47:33.515 i: [Relay] Testing relay connection https://redacted before using it.
09-26 20:47:33.516 i: Fetching [method:GET] https://redacted/?X-Plex-Token=…
09-26 20:47:33.562 i: [server] Knowledge complete: MyCloudPR4100 version: 1.13.8.5395-10d48da0d owned: true home: false videoTranscode: true audioTranscode: true deletion: true class: null
09-26 20:47:33.563 i: [conn] Device MyCloudPR4100 response time is 65.54554 ms
09-26 20:47:33.563 i: [Relay] Relay connection is reachable. Let’s use it.
09-26 20:47:33.563 i: Showing toast: Relay connection successful
09-26 20:47:33.567 i: [SettingsServerActivity] Relay required for connecting to MyCloudPR4100.
09-26 20:47:33.572 i: [Relay] Testing relay connection https://redacted before using it.
09-26 20:47:33.573 i: [server] Knowledge complete: MyCloudPR4100 version: 1.13.8.5395-10d48da0d owned: true home: false videoTranscode: true audioTranscode: true deletion: true class: null
09-26 20:47:33.573 i: [conn] Device MyCloudPR4100 response time is 55.967693 ms
09-26 20:47:33.573 i: [Relay] Relay connection is reachable. Let’s use it.
09-26 20:47:33.574 i: Fetching [method:GET] https://redacted/?X-Plex-Token=…
09-26 20:47:33.574 i: Showing toast: Relay connection successful
09-26 20:47:33.577 i: [SettingsServerActivity] Relay required for connecting to MyCloudPR4100.
09-26 20:47:33.578 i: [Relay] Testing relay connection https://redacted before using it.
09-26 20:47:33.578 i: Fetching [method:GET] https://redacted/?X-Plex-Token=…
09-26 20:47:33.648 i: [server] Knowledge complete: MyCloudPR4100 version: 1.13.8.5395-10d48da0d owned: true home: false videoTranscode: true audioTranscode: true deletion: true class: null
09-26 20:47:33.688 i: [conn] Device MyCloudPR4100 response time is 75.40792 ms
…continues for thousands of lines…
Please read my post again and follow the steps and what i requested precisely and then attach - do not paste - attach the server logs zip file and the amazon fire log saved into a text file - which you can zip if you wish. - if you are concerned - you can add a password to the zip and send it to me by private message
There is no way connectivity issues can be investigated without the IP addresses. But in any case, if this is all on a local network then there is no security implications by sharing local IP addresses
I have been able to work around the problem by setting “Allow Fallback to insecure setting” as “Always”. I don’t know why that works (setting of “allow on same network as server” doesn’t work) - but this seems to fix the problem when it happens. Behavior seems to change with PLEX version -
I am running Version 1.13.9.5456.
The other way I’ve worked around the problem is to access the FireTV through my Windows laptop. Once I’ve connected through Windows, everything works ok and I can then use the FireTV for control.
