Plex not working on one Fire TV, but works on another Fire TV

Plex Players Streaming Devices
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Server Version#:1.18.3.2156-349e9837e
Player Version#:7.25.2.14287 (05b82837)

I have 2 identical (Gen 1) Fire TVs and both are hooked up to identical Sony TVs and running Plex. Both setups worked fine. Recently I got a new Samsung TV and replaced one of the Sony TVs. Now the Samsung/Fire TV/Plex does not work. I get the following 3 error messages:

  1. [name of computer running PMS] is currently unavailable. Please verify that the server is running and has a network connection. If you need additional help please visit https://support.plex.tv for assistance.
  2. Error loading content. The content failed to load. This may be because your servers are unavailable or your internet connection is down. Check your connections and retry.
  3. No internet connection. It looks like you’re offline. You can still browse items downloaded or synced to this device.

On the Fire TV that doesn’t work: In the left hand sidebar, I see the name of my computer (running the Plex Media Server) with a down pointing arrow. Clicking on that makes the arrow point up, but otherwise nothing else happens.

On the Fire TV that works: Clicking on the name of my computer (running PMS) drops down a list of folders containing my movies, TV Shows, etc.

I have tried everything but nothing works. I would really appreciate any help to solve my problem so that I can be able to use Plex on my new Samsung TV.

Thanks in advance!

P.S. The Samsung TV also has a Plex app, which I downloaded and tried to setup. This didn’t work either. I get an error message about only being not be able to connect securely.

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I unfortunately have nothing to offer but I have the same issue as your non-working FTV and am just replying to perhaps push it up to the devs??

Edit: Just tried Plex on a FTV 2 that I have (box, not stick) and same exact behavior.

Plex works fine on my iPhone and computers and my Android phone but the FTV ecosystem just seems to be unable to connect.

Plex Server is installed as a docker image on a RPi 4 running Debian 10 as a base.

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I have been having the same issue. I have Plex on a few different devices, but the fire TV (version: 7.25.2.14287) seems to have this issue.

I would say about 60% of the time when I open Plex on the fire tv it acts as if my server is offline. What I do to help it to connect is to force stop the application and clear the cache. This almost always works for me.

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