Server claims successfully but never appears in Plex Cloud (resources API empty / Not Authorized)

Plex Media Server Remote Access
1

Hi all,

I’m setting up a new Plex server and running into an issue where the server claims successfully locally but never appears in Plex Cloud.

Environment

  • Ubuntu 24.04

  • Hetzner dedicated server

  • Docker (linuxserver/plex)

  • Plex Server Version: 1.43.0.10492-121068a07-ls295

  • Public IPv4 reachable

  • Port 32400 open and accessible

Symptoms

Plex server starts normally and logs show either:

Server already claimed

or after a fresh claim:

Server claimed successfully

The identity endpoint works:

http://:32400/identity

and returns XML showing:

claimed=“1”

However the Plex web UI always shows:

Not authorized

Plex Cloud registry result

Querying:

https://plex.tv/api/resources?includeHttps=1&X-Plex-Token=

returns:

So Plex Cloud appears to see no servers registered to the account, even though the local server believes it is claimed.

Troubleshooting already attempted

  • Deleted Preferences.xml

  • Removed PlexOnlineToken, PlexOnlineUsername, PlexOnlineMail, PlexOnlineHome

  • Fresh claim tokens

  • Fresh config directory

  • Removed old devices from Plex account

  • Tested with a brand new Plex account

  • Verified external connectivity (curl http://server-ip:32400/identity)

  • Tested both host networking and standard Docker port mapping

  • Recreated container multiple times

Despite this, Plex Cloud still never registers the server.

Question

Is there any known condition where Plex Cloud refuses to register a successfully claimed server?

For example:

  • ASN/IP restrictions (Hetzner)

  • backend device registry failures

  • Docker networking edge cases

Any ideas would be greatly appreciated.

Thanks!

plex-logs.zip (67.7 KB)

2

You are using an ISP that is not allowed by Plex

3

Are Hetzner AS24940 addresses blocked from server registration? The server claims locally but never appears in /api/resources.

4

Yes they are blocked. They are known to allow people to host servers who sell access to them.

5

Is there any way around this? I’m just using them because they’re cheap and I want to run a personal plex server but my home ISP settings don’t allow remote access….

6

I’m sorry, there is not.

7

Any other options for cheap 4k plex grade servers with good storage?

8

Sorry not something I have personally used so could not give advice on it.