Server Version#: 1.13.9.5439
Player Version#: Any and all
This is driving me absolutely bonkers!!! The server crashes multiple times per day sometimes multiple times in an hour. All of the clients get the error that the plex server is currently unavailable. I log in to the server, and all of the services are running as normal, but can’t access the PMS even from the server it’s running on. The only way to restore connectivity is to end task on all of the Plex related processes running in the background, and then restart the PMS. The only post I could find on this was from quite a while ago, and attributed to some sort of conflict with the media scanner. I’ve talked to three other users that are running Windows PMS in my family, and they are experiencing the same issues. Not on the scale that I am, however, their libraries are also not as large. This has been happening for multiple versions of the server, and I keep upgrading HOPING that Plex has finally figured out the issue, Alas, the problem persists, and it appears it’s time to get someone on the inside to look at this. I’ve downloaded the logs from the server, and can provide those as well. I just have no idea which one of these 140+ files to start looking in! Any help here would be greatly appreciated.Plex Media Server Logs_2018-10-28_16-22-51.zip (4.0 MB)
I think I have the same problem but it happens like once a week.
When the crashes happens, the Plex icon in the taskbar is still responding right? I mean you can right click it and then press Exit. But when you open the Plex Media Server again, it doesn’t work until you close all the Plex related processes before opening it again right?
Maybe if it is the same problem we can try to fix it together.
When the problem occurs (and please wait for sufficient time before capturing diagnostics or restarting eg 10 minutes of requests to the server not getting through) , get the output from a specific browser request on the server. In a browser, go to this url http://localhost:32400/connections?X-Plex-Token=xxxxxxxxxxxxxxxxxxxxx where you put the server token string instead of the xxxxxxxxxxxxxxxx. Copy the displayed output to a text file and save and note down the exact time when the request response was returned
Next is to force a process dump for the Plex Media Server.exe process. We can do this with Windows Task Manager - but on a 64-bit windows and with Plex Media Server.exe being a 32-bit application, you would need to load the 32-bit x86 version of windows task manager. So load this program instead of the default task manager C:\Windows\SysWow64\Taskmgr.exe
Using this 32-bit Taskmgr.exe find the Plex Media Server.exe process, select it and right click on it and choose Create Dump
Check that the dmp file has been created
Restart the server and capture the zipped logs
Zip the dmp files and upload to dropbox or similar service
send me by private message link to the zipped dmp files and send the saved /connections output text files and the zipped logs
No update at this stage. The evidence of more users encountering a rare (may be not rare for some users ) deadlock, the higher priority the issue becomes.
If you believe you have this problem, please provide diagnostics outlined here Server currently unavailable, yet service is still running - #6 by sa2000 and if it the same, I will add it to the evidence already referred to development . It may be a different problem anyway, so to start with provide logs as outlined and then we can take it to the next step if it is a deadlock
Plex Media Server 1.14.0.5468 has just been released as Beta. It has a fix for the deadlock seen in diagnostics provided in this forum thread.
See Release Notice
(Transcoder) Resolved a rare deadlock (#9332)
Anyone running an early beta or a development build with early release of these fixes should now update to the official beta, Thank you for helping confirm the fixes
