Server falling back to cpu transcoding when converting from hevc to h.264

Hello!
This is a first time post so I apologize if I’m not very well versed in the forums. I’m currently having an issue with HEVC transcoding where if the client isn’t compatible with the HEVC codec it falls back on to h.264. While it does this, it ignores the gpu in its entirety for hardware acceleration and does all of the transcoding strictly on the cpu. This is less than ideal, for when this happens it typically pins the cpu at 100% usage. I understand that HEVC transcoding is still relatively new and if it is just growing pains that is a more than acceptable answer, I’m just reaching out to see if there is, in fact, anything that I can do to remedy this. Any information would be appreciated, thank you!

Server Version#:1.41.6.9685

I now see that it happens every time subtitles are burned in, instead of it just being one specific client

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