Server isn't fast enough out of nowhere

Server has been running fine for months and nothing has changed but now all of a sudden myself and other users are getting errors. Locally (100mbit) I was getting the server isn’t fast enough and I’ve heard from two people now that have gotten similar messages and in some cases fail to load content. My connection is 30/30Mbits and I ran a speed test and it’s fine. This wouldn’t affect the local version anyway so why out of the blue is this happening? The server is not even close to be being overloaded, it can handle 6 transcoding streams on a normal day.

Is something still going to the plex servers?

Have you enabled video thumbnails lately ?
Is there some constant on video types eg are they HEVC or x264? 4k? does this effect those in SD as well?

Server specs?

I haven’t touched the server in weeks, so nothing has been enabled unless it happened automatically.

Most vidoes are x264.
Intel® Core™ i7-2600 CPU @ 3.40GHz
Memory: 8192 GB

Direct play seems to work fine (except once last week) but people using Fire Stick or Roku get that message.

@detz said:
I haven’t touched the server in weeks, so nothing has been enabled unless it happened automatically.

Most vidoes are x264.
Intel® Core™ i7-2600 CPU @ 3.40GHz
Memory: 8192 GB

Direct play seems to work fine (except once last week) but people using Fire Stick or Roku get that message.

I have seen this message as well if there some minor lag in getting the data at first, and then it goes away.
Are your users seeing consistently or just at the beginning ?

I too have all of a sudden started getting the message that the server isn’t powerful enough to convert video. After 6 months of running with no problems.

I have version 2.6.1 installed on my qnap. It’s a ts-341+, nothing fancy, but has been able to stream my content for months. Now it can’t stream anything.

I’m using the web interface on my Google Pixel 2. Again, no change in computer either. No change in settings.

Help?

Thank you.

@Waffull said:
I too have all of a sudden started getting the message that the server isn’t powerful enough to convert video. After 6 months of running with no problems.

I have version 2.6.1 installed on my qnap. It’s a ts-341+, nothing fancy, but has been able to stream my content for months. Now it can’t stream anything.

I’m using the web interface on my Google Pixel 2. Again, no change in computer either. No change in settings.

Help?

Thank you.

you can get some logs from Plex Web app and Plex Media Server and a full screenshot (with url and time showing as well as the error) and one can see then what is going on and if it slow to transcode now or other issues

See
https://support.plex.tv/hc/en-us/articles/201611836-Plex-Web-App-Logs
https://support.plex.tv/hc/en-us/articles/201643703-Reporting-issues-with-Plex-Media-Server
https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files