Server Logs

Plex Media Server
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Server Version#: 1.27.0.5897
Player Version#: 5.39.1

Hi there,
I run a cloud Linux server and seem to have issues with some files that simply won’t play on my 2018 Samsung TV. I suspect the issue is related to the audio format (EAC) but thought Plex was supposed to convert it so the file would play anyways, but maybe I’m wrong. Where do I go to see the logs and confirm what is the cause of the files not playing, please?
Thanks.

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Settings → Troubleshooting. Look in Plex Media Server.log and .1.log to .5.log.

You can upload the ZIP file to the thread, if desired, and others can take a look as well.

Plex Dashboard → Now Watching also helpful.

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