Server Not Authorized after Claim

Plex Media Server Remote Access
1

Server Version#: 1.42.2.10156
Player Version#: webclient
Oct 08, 2025 09:37:49.521 [127589309172536] DEBUG - CERT: incomplete TLS handshake from [::ffff:x.x.x.x]:35016: sslv3 alert certificate unknown (SSL routines)
Oct 08, 2025 09:37:56.319 [127589307063096] WARN - [CERT] TLS connection from [::ffff:x.x.x.x]:35026 came in with unrecognized plex.direct SNI name ‘10-99-99-xxx.plex.direct’; using installed plex.direct cert

if i claim the server, it will break and only show “Not Authorized”. after removing the fields from Preferences.xml it will starts workking again.

it’s a fresh installation on proxmox LXC with the community scripts.

i access the server via localhost with tunnel and local ip. always the same.

2

Thanks . That excerpt is just enough.

  1. Settings - Server - Network — Turn off the IPv6 support
    (the ::ffff: , folled by IPv4, confirms you’re not using IPv6)

  2. The ‘Unrecognized SNI’ means the client (plex/web or whatever) is using the old server certificate. Make that player/client restart and it’ll go away

  3. Using Proxmox, Did you setup with TTECK ?

  4. Are you comfortable enough with a little shell command line work ?

3

Hi!

  1. Already tried but no success
  2. The problem is with multiple Windows after some restarts
  3. Yes, it was a TTECK script
  4. Just give me everything you want.:slight_smile:

I tried to set various settings via preferences.xml but sometimes it looks like it’s not doing the stuff after systemctl stop/start plexmediaserver

Do I have to reboot the hole lxc everytime?

Br

4

Brace yourself! :rofl:

  1. Get UserCredentialReset from my Github
  2. Put it in the /config directory
  3. Untar it (tar xf … )
  4. Make UserCredentialReset.sh executable
  5. Run it (you’re already root)
  6. Get the token from https://plex.tv/claim
  7. COPY it
  8. PASTE into where UserCredentialReset is waiting for it.
  9. Hit enter.

If all successful, it responds with username and email.

Start PMS if it’s not already started for you

5

hi,

after this, i had the same Problem.

now, i have solved the issue. i deleted the plexonline variables from preferences.xml and delete Cache/, restart, ssh tunnel to the host, open the plex page with localhost. now i can access the server settings. claim server - ok this time. changed url to plex.tv. looks like i cann access the server. but it cannot activate remote access. i already set the manual port to 32400.
and when i want to play a movie i get “Error code: s1001 (Network)”. i never had this issues bevor in my installations…

this is a fresh install on a new server. should i start from scratch?

br