Not authorized You do not have access to this server

Plex Media Server
1

Server Version#: 1.32.7.7621-871adbd44
Player Version#:

Seeing the exact same issue as Not authorized /Unable to claim server - #23 by Xcorp; as soon as I hit the “Claim” button all of the server settings disappear and I get the “Not authorized” message. This is a remote server which I’m accessing localhost via SSH tunnel, I’ve tried stopping PMS, removing cert-v2.p12, and starting again but no change. Only if I edit Preferences.xml from https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/ do the server settings come back, but the server then says it needs claimed again, which re-triggers the error message. This is just a bare server listening on port 32400 with no TLS configured; once this is resolved I will be moving it behind my reverse proxy which has a LetsEncrypt certificate. Does my certificate need reset on your end or something?

2

Plex Media Server.log (104.7 KB)
Log attached

3

Hertzner is blocked.

4

Then can you please unblock it?

5

I am a user just like you, letting you know that Plex took action against Hertzner blocking IP’s.

The short answer is Plex would like us all to host at our houses, but you are free to choose another hosting provider.

6

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.