Server Not Found After Claiming

Plex Media Server Desktops & Laptops
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Server Version#: 1.14.0.5470-9d51fdfaa

Had a computer crash so replaced the OS hard drive and reinstalled Windows 10 Pro and all my other programs … Got to Plex , installed the latest server on my computer … Launched it , and said it was unclaimed …

So clicked the claim button and got the “ops no soup” error and now it just spins around and around and nothing is ever found …

Uninstalled the server and then went thought the computer and striped out all the “plex media server” items in my computer … Rebooted and reinstalled the server and still same issue …

Any ideas ?

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can you look into the logs directory and copy out the Logs directory and zip and attach

for location see https://support.plex.tv/articles/200250417-plex-media-server-log-files/

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Same here, except all I did was download Plex and it booted up fine I put my media on it watched and enjoyed for 1 day, then I went back to watch some stuff last night and it gives me the ‘Searching for Server’ message. I have cleaned the program and all related files from my desktop 3 times, so far, and This message is all I get for the time spent.

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I am not very skilled with the science of computing or the language of coding. I will need a layman’s solution. Thank you for your time.

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You have cropped the screen so i cannot tell how your are getting to your server - whether through http://127.0.0.1:32400/web or https://plex.tv/apps/desktop

I can not see any server linked to your account.

Is Plex Media Server.exe showing as a running process in windows task manager ?

Is there a Plex icon in the windows system tray at the bottom (bottom right corner)?

If Plex Media Server.exe is running in task manager - what happens when you put this in a browser on the server computer
http://127.0.0.1:32400/web

Could you locate the Logs directory and copy it out and zip the copy and attach the zip

By default it would be here on windows
C:\Users\xxxxx\AppData\Local\Plex Media Server\Logs

Do you have a non standard network ? or is it a private network with IP addresses like 192.168.0.xx or 192.168.1.xx

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Hello, I am getting to the server through: http://127.0.0.1:32400/web/index.html#!/settings/web/general.

I don’t see a Plex icon in the bottom right corner.

When I went to Users there was no xxx/AppData file.

And the IP is not one of those non-standard “192.168…etc…” types of ip. This is another image that includes the cropped material along with the view of Task Manager.

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I am so sorry, I hate to be a bother. Thank you again.

6

can you run RegEdit and within the registry locate
HKEY_CURRENT_USER\Software\Plex, Inc.\Plex Media Server and right click on Plex Media Server and click on Export and select Save as Type: Text files (*.txt)and save the export to a text file.
Send me the saved export text file by Private Message

and can you open command line and get me the output from ipconfig /all

and can you go to Settings Internet Options and select Connections tab and click LAN Settings and see if Proxy Server is ticked - if it is , click Advanced and take a screenshot

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The files are not uploaded. But please do not upload export of registry here

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I have this ready ‘Save as Type: Text files (*.txt)’ How do I send it as private here?

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click on my avatar next to my post and you should see a Message button

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The AppData is a hidden folder

Type this in the run box
%LocalAppData%\Plex Media Server
and see if there is a Logs directory visible

On the Plex Web screen top right corner -which account are you signed into?

1 Like
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Yes, there it is. What do I do?

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I am signed into my account? Maybe I don’t understand. scottdp@live .com. is the only one I have.

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That is not true

I will send you. Message with the account the server is signed into - which is different and hence you are not allowed to see it !

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What is going on then. I only have this computer.
Well let me see if I recognize it, then…
Oh… That’s my other hotmail account. Crap!

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Well now I’m on my other account and it says the same thing.

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I’m just going to delete the accounts, and all the files on my hard drive and start over. Thanks again for your time.

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Can you message me exactly what account you are signed into - it is not gmail

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Well this is strange … I used Revo Uninstaller to completely remove the server from my computer … The used CCleaner to clean the registry … Rebooted and reinstalled the server part and it had me go through the whole setup all over again … and it worked

but when I closed chrome down and double clicked on the icon in the system tray it was right back to looking for server …

What is also strange is my computer is going a mile a minute working on what I think is updating the libraries …

I always just double click on the icon in the system tray to access the program I don’t do any remote out of my house …

Logs.rar (2.3 MB)

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