I recently discovered that my shield cannot be hardware transcoded, and hw is not displayed on the playback information The version used is 1.25.3.5385

[image] StephenH: this fix still on track for 1.32.8 It has been released as beta - 1.32.8.7639 See Plex Media Server - #607 by gbooker02 (Transcoder) Videos HW encoded on the shield would display a black screen on some devices (#14384) [image] purplefish: Shield /Plex went back to be…

[image] chris_decker08: Yes, you need “Use hardware-accelerated video encoding” turned on. With that enabled are you able to view the video on the shield itself? @chris_decker08 Yes, but I can’t find anything right now that forces it to transcode - they all either Direct Play or Direct Stream…

Actually, found something to trigger it - a Live TV stream that I forced to 480p locally on the Shield itself … [Screenshot 2023-10-01 at 13.10.42]

Found a file that also forces a transcode, but not (hw) unfortunately. [Screenshot 2023-10-01 at 13.25.27]

Hello, The test was conducted on my side with an H.264 and H.265 file and an Nvidia Shield Android client and the result is above tha same than StephenH. What I can say is that, unlike the bug that appeared in May 2023, we no longer have the infinite spinning circle, but rather a software transcodi…

Sorry this has taken so long, I have been traveling and was unable to verify the fix on my own shield until last night. This apk should fix the issues we had with the last build. Assuming no issues are found the fix will be included in 1.32.8!

[image] chris_decker08: This apk should fix the issues we had with the last build. @chris_decker08 Hi Chris, thanks very much for pursuing this - if I’m interpreting my results correctly this is looking very promising? H.264 file:- [H264] 10-Bit HEVC file: [HEVC] I’m playing them on my…

@chris_decker08 4K HEVC 10-bit being (deliberately) played as 720p on my Apple TV 4K Gen 1 with subtitles turned on as well … [4K HEVC 10-bit]

Can I just say - you ROCK for tackling this one! Really appreciate you and your team’s efforts, and your communication via this medium is above and beyond :fist_right:

Hey @chris_decker08 is this fix still on track for 1.32.8 ? You went quiet on us! :slight_smile:

And with this, Shield /Plex went back to being the ideal combination for me. Thanks for the effort so far and for creating so much value

Shield tv don't hw transcode

Plex Media Server

blackzwe November 2, 2023, 8:42am 231

Seems like it is, finally, the fix is in beta now:

Topic		Replies	Views
Hardware transcoding issues with PMS 1.24.x and 1.25.x? Any details on what the HW transcoding issues are and is a fix in progress? Plex Media Server server-nvidia-shield	157	5955	November 1, 2022
SHIELD hardware transcoding problem? Plex Pass Betas server-nvidia-shield	46	2864	January 8, 2020
Hardware encoding not working reliably Plex Media Server server-linux	24	474	June 26, 2023
Issue playing one set of files on my Shield Plex Media Server server-linux , android-tv	6	98	April 16, 2022
Plex Media Server 1.16.7.1597 (Updated) - New Transcoder Preview Plex Pass Betas	143	26550	September 16, 2019

Shield tv don't hw transcode

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