I can’t seem to find a good answer for this. My storage appears to be going to sleep or spinning down. When I try to access it it does spin up, but by the time it is up the recording has already failed. It is a Seagate 5TB usb 3.0 expansion drive. The going to sleep thing wasn’t an issue in the past.
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I had the same issue until I gave up using Shield as my Plex Server.
@rucknrun said:
I can’t seem to find a good answer for this. My storage appears to be going to sleep or spinning down. When I try to access it it does spin up, but by the time it is up the recording has already failed. It is a Seagate 5TB usb 3.0 expansion drive. The going to sleep thing wasn’t an issue in the past.
The best thing to do is go into developer mode and disable sleep on the Shield … also disable sleep on screensaver.
Thanks. I checked and it was already disabled.
I have never done it so can’t give you instructions, but I have read you can turn off sleep on drives using some sort of utility. Google it or try tomshardware.com as that forum is very active with users that will give you a quick answer.
I hooked it up to my computer and the seagate utility said it was already set to never sleep. Strange.
@rucknrun said:
Thanks. I checked and it was already disabled.
There are 2 places to disable sleep on the Shield you need to do it in both … the screen saver and in developer options Stay Awake… I assume you did it in both places.??
I checked the screen saver too and it is set to never sleep. This stinks.
When I go into settings and check storage it shows it is there but 0KB available.
You are not alone with this problem. This has been discussed in the nvidia shield section as well on the nvidia forum. Sometimes, the hard drive kind of disconnect from the Shield. Like you said, the storage appears in the settings, but with a 0 byte size. The only way to get it back is ether ejecting the hard drive and connect it again or reboot the Shield. Disabling sleep mode, etc won’t change anything. This can happen anytime, even when to disk is in use.
From my testing, this happens more frequently when there are a lot a writes. When I was using plex DVR on the Shield and record to an external hard drive, I could get this issue maybe once per day. It could happen in a middle of a recording. It that case, in plex DVR you get this message : “Could not move media to destination”.
On the nvidia forum, some people said that this could be caused by a rogue app. They pointed fingers to ES file explorer not implementing storage api correctly. If you have this app, I suggest to uninstall it. But in my case, I never installed this app. Another user put the blame on plex server not implementing the storage API correctly.
To my knowledge, nvidia never post any comment on this issue. I sent them several messages from my Shield and all of them were ignored. I never found a solution for that. I tried 3 hard drives from 2 different manufacturers. I tried using a powered usb 3.0 hub without any luck.
Since then, I moved on to a NAS. There is no more usb hard drive connected to my Shield. This is the “fix” that I found.
Thanks. I guess I should have bought that Drobo 5n when it was on sale.
It depends on your needs. I use a WD My cloud 3TB with the shield. It’s a low power NAS, but since the server is hosted on the Shield, you don’t need a fancy powerful nas. With that NAS, I never got back the “could not move media to destination” error with it.
I turned off ipv6 on mine and so far it is working again. Getting other errors but I think they are related to the 100% complete bug. Maybe commercial removal failed.
My storage disappeared again. I am officially giving up on this. Very disappointing.
I am not experiencing this issue. I bought the 16GB Shield and attached a 128GB Flash Drive that I configured as adopted storage. My Shield does go to sleep but has no problems waking to record from what I have seen.
What do you mean by adopted storage?
@rouq said:
You are not alone with this problem. This has been discussed in the nvidia shield section as well on the nvidia forum.
Does this problem also happen when you’re using a NAS instead of a HDD connected over the USB port?
I don’t have a NAS I have usb drive. Not sure I am up for buying a NAS for this issue.
@TOMillr said:
@rouq said:
You are not alone with this problem. This has been discussed in the nvidia shield section as well on the nvidia forum.Does this problem also happen when you’re using a NAS instead of a HDD connected over the USB port?
Absolutely not. All my problems that I had with the hard drives (missing recordings, media unavaible, etc) went away.
I plugged a usb hard drive into the usb port on one of my access points. Once I got it working I have not had a recording fail. It has been 4 days or so. I wish shield would figure out the external storage thing.
