Server Version#: 1.41.8.9834
Player Version#:
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>
Plex playing the wrong movie - metadata seems correct and the file is also correct .
Why is this happening.?
Regards Helge
Would you mind elaborating a bit?
You’re trying to play a movie from your library but another video is playing?
Can you click Edit (
) on that item and check on the Info tab if there’s multiple files associated with this item?
If it’s just one… can you confirm the file itself is the film you’re looking for (and not just some mis-named file with another movie)?
Did you tell Plex to automatically play a trailer before every movie?
Thank you for getting back.
Let’s say that I want to watch A Clockwork Orange - all the metadata and poster etc is correct but Plex shows Bagdad Cafe.
When I check Edit and Info the movie file is the right one.
No I have not - anly the movie it self
And the Plex media info doesn’t show more than one file name?
No - there’s only one file
Did you play the same video file with a regular desktop video player? e.g. VLC
Yes - the movie is the right one
Are you certain that what is starting to play is actually a full movie?
Are you starting the playback directly from the poster, from where you also fetched the plex media info? Or did you press play on the poster in a differen tlocation, e.g. on the Start page of the app?
I’m quite sure that I startted the fulle movie - i’m starting the movie using the play button from the page with all movie info
Please enable Debug logging in the server settings.
Do NOT enable Verbose logging.
Stop restart your server using the task tray icon.
Then wait ~5 minutes without doing anything in Plex.
Then fetch the server logs and post them here.
The log
Plex Media Server Logs_2025-08-01_12-25-25.zip (3.5 MB)
This is a log from a Terramaster Plex server, not from a Mac.
Are you perhaps mixing up two servers, where one has a mismatched file, while the other has not?
Did you copy some files or settings from one to the other server?
If there are several servers in your account, you should be able to switch between them while in the settings menu.
The left side bar has a drop-down selector which shows the currently-selected server’s name.
Verify that you downloaded logs from the intended server.
While on the Home page of the web app, you should be able to scroll down the left side bar to the bottom, then click on MORE…
This will show you all servers that are in your account. If you have libraries on both of them, ensure that you are looking at the right server.
The Terramaster gives me the same problem. Here’s a log from Macos server - there is only three movies but same problem
Plex Media Server Logs_2025-08-01_13-46-02.zip (185.3 KB)
These logs say that the last playback from this server was A Space Odyssey.
Was this the inteded movie? Did it play correctly or was something else shown instead?
If the latter, could you please copy the contents of the complete Plex media info XML into a post?
(don’t worry, if it’s not showing after sending)
Here’s the xml for the movie I intended to play but it picked A Spce Oddissey instead
<?xml version="1.0" encoding="UTF-8"?>
<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="1" librarySectionTitle="Film" librarySectionUUID="02f7b2f1-696c-46dd-9f31-7d7fd02ce86d" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1751535600">
<Video ratingKey="3" key="/library/metadata/3" guid="plex://movie/5d9f34f0b0262f001f6e89fe" slug="bagdad-cafe" studio="Pro-ject Filmproduktion" type="movie" title="Bagdad Café" titleSort="Bagdad Cafe" librarySectionTitle="Film" librarySectionID="1" librarySectionKey="/library/sections/1" originalTitle="Out of Rosenheim" contentRating="PG" summary="Bagdad Café er historien om et klassisk kultursammenstød mellem en række ærke-amerikanere og en midaldrende tysk kvinde, som de pludselig står ansigt til ansigt med. Det, der gør Bagdad Café til noget særligt, er filmens held til at beskrive den lille ørkenflække og dens skæve eksistenser. Ud over Marianne Sägebrecht i hovedrollen, kan man også nyde den mere end 70-årige Jack Palance, som mange måske vil genkende fra utallige westerns." rating="8.0" audienceRating="8.8" year="1987" tagline="Off Route 66 between Vegas and nowhere a little magic's going on..." thumb="/library/metadata/3/thumb/1754048445" art="/library/metadata/3/art/1754048445" duration="6237669" originallyAvailableAt="1987-11-12" addedAt="1591285682" updatedAt="1754048445" audienceRatingImage="rottentomatoes://image.rating.upright" chapterSource="media" primaryExtraKey="/library/metadata/8" ratingImage="rottentomatoes://image.rating.ripe">
<Media id="3" duration="6237669" bitrate="2318" width="716" height="552" aspectRatio="1.85" audioChannels="2" audioCodec="aac" videoCodec="h264" videoResolution="480" container="mkv" videoFrameRate="PAL" audioProfile="lc" videoProfile="high" hasVoiceActivity="0">
<Part accessible="1" exists="1" id="3" key="/library/parts/3/1591285682/file.mkv" duration="6237669" file="/Volumes/public/FilmNy/Bagdad Cafe.mkv" size="1807065442" audioProfile="lc" container="mkv" videoProfile="high">
<Stream id="29" streamType="1" default="1" codec="h264" index="0" bitrate="2126" anamorphic="1" bitDepth="8" chromaLocation="left" chromaSubsampling="4:2:0" codedHeight="560" codedWidth="720" colorPrimaries="bt470bg" colorRange="tv" colorSpace="smpte170m" colorTrc="bt709" frameRate="25.000" hasScalingMatrix="0" height="552" level="41" pixelAspectRatio="509:358" profile="high" refFrames="4" scanType="progressive" width="716" displayTitle="480p" extendedDisplayTitle="480p (H.264)">
</Stream>
<Stream id="30" streamType="2" selected="1" default="1" codec="aac" index="1" channels="2" language="Engelsk" languageTag="en" languageCode="eng" profile="lc" samplingRate="48000" title="Stereo" displayTitle="Engelsk (AAC Stereo)" extendedDisplayTitle="Stereo (Engelsk AAC)">
</Stream>
<Stream id="31" streamType="2" codec="ac3" index="2" channels="2" bitrate="192" language="Engelsk" languageTag="en" languageCode="eng" audioChannelLayout="stereo" samplingRate="48000" title="Stereo" displayTitle="Engelsk (AC3 Stereo)" extendedDisplayTitle="Stereo (Engelsk AC3)">
</Stream>
<Stream id="32" streamType="3" canAutoSync="0" codec="vobsub" index="3" language="Dansk" languageTag="da" languageCode="dan" displayTitle="Dansk" extendedDisplayTitle="Dansk (VOBSUB)">
</Stream>
</Part>
</Media>
<Image alt="Bagdad Café" type="coverPoster" url="/library/metadata/3/thumb/1754048445" />
<Image alt="Bagdad Café" type="background" url="/library/metadata/3/art/1754048445" />
<UltraBlurColors topLeft="122d54" topRight="245192" bottomRight="2e5e9b" bottomLeft="234771" />
<Genre id="110" filter="genre=110" tag="Komedie" />
<Genre id="111" filter="genre=111" tag="Drama" />
<Country id="133" filter="country=133" tag="Germany" />
<Guid id="imdb://tt0095801" />
<Guid id="tmdb://3543" />
<Guid id="tvdb://5593" />
<Rating image="imdb://image.rating" value="7.4" type="audience" />
<Rating image="rottentomatoes://image.rating.ripe" value="8.0" type="critic" />
<Rating image="rottentomatoes://image.rating.upright" value="8.8" type="audience" />
<Rating image="themoviedb://image.rating" value="7.2" type="audience" />
<Director id="112" filter="director=112" tag="Percy Adlon" tagKey="5d776877d11dd3002022654e" thumb="https://metadata-static.plex.tv/9/people/95084d6c274c6931852b931942fd81f9.jpg" />
<Writer id="113" filter="writer=113" tag="Eleonore Adlon" tagKey="5d77689896b655001fdbc76b" />
<Writer id="114" filter="writer=114" tag="Percy Adlon" tagKey="5d776877d11dd3002022654e" thumb="https://metadata-static.plex.tv/9/people/95084d6c274c6931852b931942fd81f9.jpg" />
<Writer id="115" filter="writer=115" tag="Christopher Doherty" tagKey="5d7769137a53e9001e6e0bf8" />
<Role id="116" filter="actor=116" tag="Marianne Sägebrecht" tagKey="5d77682af59e580021897ab0" role="Jasmin Münchgstettner" thumb="https://metadata-static.plex.tv/1/people/1db3b2ca9afbc3de4b391227ef3c5abe.jpg" />
<Role id="117" filter="actor=117" tag="CCH Pounder" tagKey="5d776828151a60001f24ae5b" role="Brenda" thumb="https://metadata-static.plex.tv/6/people/6aa6cf0602fc480d8f9eca749d74c469.jpg" />
<Role id="118" filter="actor=118" tag="Jack Palance" tagKey="5d7768243c3c2a001fbca94b" role="Rudi Cox" thumb="https://metadata-static.plex.tv/d/people/d1b6793018268f18fcc97f655555ff4b.jpg" />
<Role id="119" filter="actor=119" tag="Christine Kaufmann" tagKey="5d7768258718ba001e3116fa" role="Debby" thumb="https://metadata-static.plex.tv/8/people/81ec4cea175bceab7d34805a0fcba6be.jpg" />
<Role id="120" filter="actor=120" tag="Monica Calhoun" tagKey="5d77683eeb5d26001f1e2fd3" role="Phyllis" thumb="https://metadata-static.plex.tv/1/people/1c4e6cc0daaeec66343bfdb8004e2d40.jpg" />
<Role id="121" filter="actor=121" tag="Darron Flagg" tagKey="5d9f34f0b0262f001f6e8a17" role="Salomo" thumb="https://metadata-static.plex.tv/people/5d9f34f0b0262f001f6e8a17.jpg" />
<Role id="122" filter="actor=122" tag="George Aguilar" tagKey="5d77683561141d001fb15763" role="Cahuenga" thumb="https://metadata-static.plex.tv/a/people/ad2f4d926ea63b10fa8bab05b19cbdd7.jpg" />
<Role id="123" filter="actor=123" tag="G. Smokey Campbell" tagKey="5d7768334de0ee001fccae45" role="Sal" thumb="https://metadata-static.plex.tv/9/people/9a8982e36d10e1db61e26f143b77df3b.jpg" />
<Role id="124" filter="actor=124" tag="Hans Stadlbauer" tagKey="5d7768316f4521001ea9b509" role="Mr. Münchgstettner" thumb="https://metadata-static.plex.tv/5/people/50df7620d72d1c300aebcb4be76f7039.jpg" />
<Role id="125" filter="actor=125" tag="Alan S. Craig" tagKey="5d9f34f0b0262f001f6e8a1a" role="Eric" thumb="https://metadata-static.plex.tv/people/5d9f34f0b0262f001f6e8a1a.jpg" />
<Role id="126" filter="actor=126" tag="Apesanahkwat" tagKey="5d77688a594b2b001e68f006" role="Sheriff Arnie" thumb="https://metadata-static.plex.tv/0/people/07d47ccb2208d27f7f341277ae303c56.jpg" />
<Role id="127" filter="actor=127" tag="Ronald Lee Jarvis" tagKey="5d9f34f0b0262f001f6e8a1d" role="Trucker Ron" thumb="https://metadata-static.plex.tv/people/5d9f34f0b0262f001f6e8a1d.jpg" />
<Role id="128" filter="actor=128" tag="Mark Daneri" tagKey="5d776981594b2b001e6a284f" role="Trucker Mark" thumb="https://metadata-static.plex.tv/people/5d776981594b2b001e6a284f.jpg" />
<Role id="129" filter="actor=129" tag="Ray Young" tagKey="5d776848103a2d001f56c088" role="Trucker Ray" />
<Role id="130" filter="actor=130" tag="Gary Lee Davis" tagKey="5d7768278a7581001f12bf0f" role="Trucker Gary" thumb="https://metadata-static.plex.tv/people/5d7768278a7581001f12bf0f.jpg" />
<Producer id="131" filter="producer=131" tag="Percy Adlon" tagKey="5d776877d11dd3002022654e" thumb="https://metadata-static.plex.tv/9/people/95084d6c274c6931852b931942fd81f9.jpg" />
<Producer id="132" filter="producer=132" tag="Eleonore Adlon" tagKey="5d77689896b655001fdbc76b" />
<Chapter id="108" filter="thumb=108" index="1" startTimeOffset="0" endTimeOffset="190320" />
<Chapter id="108" filter="thumb=108" index="2" startTimeOffset="190400" endTimeOffset="413400" />
<Chapter id="108" filter="thumb=108" index="3" startTimeOffset="413480" endTimeOffset="620360" />
<Chapter id="108" filter="thumb=108" index="4" startTimeOffset="620440" endTimeOffset="748800" />
<Chapter id="108" filter="thumb=108" index="5" startTimeOffset="748880" endTimeOffset="1035319" />
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<Chapter id="108" filter="thumb=108" index="30" startTimeOffset="6045600" endTimeOffset="6237520" />
<Marker final="1" id="109" type="credits" startTimeOffset="6049902" endTimeOffset="6237669">
<Attributes id="109" version="4" />
</Marker>
<Review id="134" filter="art=134" tag="Terry Francis" text="Adlon here appears concerned less with the souls of his characters than with treating them as sentimental objects in some sort of metaphorical sideshow." image="rottentomatoes://image.review.rotten" link="https://dlg.galileo.usg.edu/gkj/sovo/pdfs/gkj_sovo_sovo-vol01no18.pdf" source="Southern Voice (Atlanta)" />
<Review id="135" filter="art=135" tag="Kathi Maio" text="With the kindliest of intentions, [Percy Adlon] has parroted the racist stereotypes of the American-made culture that informed his attitudes." image="rottentomatoes://image.review.rotten" link="https://voices.revealdigital.com/?a=d&d=EGFGCHH19880701.1.32&e=-------en-20--1--txt-txIN---------------1" source="Sojourner" />
<Review id="136" filter="art=136" tag="Rob Aldam" text="Bagdad Café is an uplifting and distinctly humane culture-clash comedy which will thaw the coldest heart." image="rottentomatoes://image.review.fresh" link="http://www.backseatmafia.com/blu-ray-review-bagdad-cafe/" source="Backseat Mafia" />
<Review id="137" filter="art=137" tag="James Plath" text="Just as the main character slowly grows on people in the film, it can draw in reluctant viewers." image="rottentomatoes://image.review.fresh" link="http://moviemet.com/review/bagdad-cafe-dvd-review" source="Movie Metropolis" />
<Review id="138" filter="art=138" tag="Emanuel Levy" text="Percy Adlon's first English-speaking film is a charming fable about the friendhsip between two vastly different women." image="rottentomatoes://image.review.fresh" link="http://emanuellevy.com/search/details.cfm?id=17017" source="EmanuelLevy.Com" />
<Review id="139" filter="art=139" tag="Jonathan Rosenbaum" text="Unfortunately, the film's curious conceits remain implausible even on a fantasy level, and most of the satirical possibilities are either sidestepped or fumbled." image="rottentomatoes://image.review.rotten" link="http://www.chicagoreader.com/chicago/bagdad-cafe/Film?oid=1051460" source="Chicago Reader" />
<Review id="140" filter="art=140" tag="Ken Hanke" text="This 20-year-old film reminds us of a time before independent movies became the formulaic fare they often are these days." image="rottentomatoes://image.review.fresh" link="http://mtnx.pmhclients.com/movies/review/bagdad_cafe" source="Mountain Xpress (Asheville, NC)" />
<Review id="141" filter="art=141" tag="Frederic and Mary Ann Brussat" text="An exotic celebration of the beauty of human personality and friendship." image="rottentomatoes://image.review.fresh" link="http://www.spiritualityandpractice.com/films/films.php?id=9056" source="Spirituality & Practice" />
<Review id="142" filter="art=142" tag="Roger Ebert" text="The charm of Bagdad Cafe is that every character and every moment is unanticipated, obscurely motivated, of uncertain meaning and vibrating with life." image="rottentomatoes://image.review.fresh" link="http://www.rogerebert.com/reviews/bagdad-cafe-1988" source="Chicago Sun-Times" />
<Preferences>
<Setting id="languageOverride" label="Metadata sprog" summary="Sprog, der skal bruges til emne-metadata, såsom synopsis og titel." type="text" default="" value="" hidden="0" advanced="0" group="" enumValues=":Bibliotekets standard|ar-SA:Arabisk (Saudi-Arabien)|nb-NO:Bokmål|bg-BG:Bulgarsk|ca-ES:Catalansk|da-DK:Dansk|en-US:Engelsk|en-AU:Engelsk (Australien)|en-CA:Engelsk (Canada)|en-GB:Engelsk (Storbritannien)|et-EE:Estisk|fi-FI:Finsk|fr-FR:Fransk|fr-CA:Fransk (Canada)|el-GR:Græsk|he-IL:Hebraisk|hi-IN:Hindi|nl-NL:Hollandsk|id-ID:Indonesisk|it-IT:Italiensk|ja-JP:Japansk|zh-CN:Kinesisk|zh-HK:Kinesisk (Hongkong)|zh-TW:Kinesisk (Taiwan)|ko-KR:Koreansk|hr-HR:Kroatisk|lv-LV:Lettisk|lt-LT:Litauisk|fa-IR:Persisk|pl-PL:Polsk|pt-BR:Portugisisk|pt-PT:Portugisisk (Portugal)|ro-RO:Rumænsk|ru-RU:Russisk|sk-SK:Slovakisk|es-ES:Spansk|es-MX:Spansk (Mexico)|sv-SE:Svensk|th-TH:Thai|cs-CZ:Tjekkisk|tr-TR:Tyrkisk|de-DE:Tysk|uk-UA:Ukrainsk|hu-HU:Ungarsk|vi-VN:Vietnamesisk" />
<Setting id="useOriginalTitle" label="Brug den originale titel" summary="Brug den originale titel til dette emne uanset bibliotekets sprog." type="int" default="-1" value="-1" hidden="0" advanced="0" group="" enumValues="-1:Bibliotekets standard|0:Nej|1:Ja" />
<Setting id="enableCreditsMarkerGeneration" label="Aktiver rulletekst detektion" summary="Generér rulletekstmarkør for dette emne" type="int" default="-1" value="-1" hidden="0" advanced="0" group="" enumValues="-1:Bibliotekets standard|0:Deaktiveret" />
</Preferences>
<Extras size="1">
<Video ratingKey="8" key="/library/metadata/8" guid="iva://api.internetvideoarchive.com/2.0/DataService/VideoAssets(886410)" type="clip" title="Bagdad Cafe (Us Trailer)" summary="" index="1" year="2008" thumb="/library/metadata/8/thumb/1222488000" primaryGuid="plex://movie/5d9f34f0b0262f001f6e89fe" subtype="trailer" duration="111000" originallyAvailableAt="2008-09-27" addedAt="1222488000" extraType="1">
<Media id="15" duration="111000" bitrate="1500" width="720" height="480" aspectRatio="1.66" audioCodec="aac" videoCodec="h264" videoResolution="480" container="mp4" optimizedForStreaming="1" protocol="mp4" premium="1" hasVoiceActivity="0">
<Part id="15" duration="111000" container="mp4" key="/services/iva/assets/886410/video.mp4?fmt=4&bitrate=1500">
<Stream id="33" streamType="1" codec="h264" index="0" bitrate="1500" height="480" width="720" displayTitle="480p" extendedDisplayTitle="480p (H.264)">
</Stream>
<Stream id="34" streamType="2" selected="1" codec="aac" index="1" channels="2" language="Engelsk" languageTag="en" languageCode="eng" displayTitle="Engelsk (AAC Stereo)" extendedDisplayTitle="Engelsk (AAC Stereo)">
</Stream>
</Part>
</Media>
<Media id="16" duration="111000" bitrate="750" width="480" height="320" aspectRatio="1.66" audioCodec="aac" videoCodec="h264" videoResolution="sd" container="mp4" optimizedForStreaming="1" protocol="mp4" premium="1" hasVoiceActivity="0">
<Part id="16" duration="111000" container="mp4" key="/services/iva/assets/886410/video.mp4?fmt=4&bitrate=750">
<Stream id="35" streamType="1" codec="h264" index="0" bitrate="750" height="320" width="480" displayTitle="SD" extendedDisplayTitle="SD (H.264)">
</Stream>
<Stream id="36" streamType="2" selected="1" codec="aac" index="1" channels="2" language="Engelsk" languageTag="en" languageCode="eng" displayTitle="Engelsk (AAC Stereo)" extendedDisplayTitle="Engelsk (AAC Stereo)">
</Stream>
</Part>
</Media>
<Image alt="Bagdad Cafe (Us Trailer)" type="coverPoster" url="/library/metadata/8/thumb/1222488000" />
</Video>
</Extras>
<Related>
</Related>
</Video>
</MediaContainer>
[mod-edit: tagged XML for proper displaying]
Have you ever copied a Plex server database, or anything from out the plex data folder to a different machine?
No not as far as I know
I am officially out of ideas.
Maybe a last one: perform the thorough database repair using this script: GitHub - ChuckPa/DBRepair: Database repair utility for Plex Media Server databases
If even that doesn’t help, unfortunately I suppose you will have to scrap the Plex database and rebuild the server.
