Plex will not download meta data for some movies

General Discussions
1

Hi,

Recently I’ve noticed that some of my movies will not download meta data. For example ‘2001 - A Space Odyssey (1968)’, its not a new film and one thats pretty popular.

I’ve tried going in to plex and “fix incorrect match” or un match and then match (it finds the film in the list for all agents). Plex tells me its downloading metadata but it ever actually updates.

I have no idea what is wrong. its not the end of the world but it is mildly annoying.

Plex version is: Version 1.3.3.3148 and its running on Windows 10 pro

2

I have the same issue. I also tried uninstalling and reinstalling the server. I am running the same server and software as the BigHowski.

My movies are named as follows “Movie Title (2017)”

Example: Pretty Woman (1990)

This worked before. Not sure why other people is having issues.

3

Same. Yet another thing to faff around with trying to fix or even find out what’s broken.

4

I am having the same issue. It’s happening with several of my TV series as well. Any idea how to fix this?

5

Nope I’m still looking for a fix :frowning:

6

It can’t tell the difference between The Final Girl and The Final Girls as well as it thinks Room is The Room.

7

Is this an update issue? Finds the match when I do it manually, says it’s downloading but then just doesn’t. Any fixes found yet?

8

To all:

Log Files:

Drag zip file to a message window and drop it.

9

@jasonsnyd3r@gmail.com said:
Is this an update issue? Finds the match when I do it manually, says it’s downloading but then just doesn’t. Any fixes found yet?

Nope, still nothing. I have the same behavior too

10

@JuiceWSA said:
To all:

Log Files:
https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files

Drag zip file to a message window and drop it.

Hi,

As discussed, attached are the logs. I did a manual match at 17:12 for “An Honest Liar (2014)”. “downloading metadata” came up … went away without the metadata being updated.

The movie is on tmdb Link and I found it there and matched it using the search options in “fix incorrect match”

Just in case you did not see it, in this thread I found some errors in the Plex agent logs (I don’t think they are in the zip):

2017-02-14 14:48:32,994 (1f8c) : ERROR (networking:219) - Error opening URL 'http://127.0.0.1:32400/:/plugins/com.plexapp.agents.imdb/messaging/function/X0FnZW50S2l0OlVwZGF0ZU1ldGFkYXRh/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQoxCmRpY3QKMTAKczIKZW5zNApsYW5nYjFzNQpmb3JjZWIwczgKcGVyaW9kaWNzNgozNjgxNzBzNApkYmlkaTAKczcKdmVyc2lvbm5zMTAKcGFyZW50R1VJRG5zOApwYXJlbnRJRHM1Ck1vdmllczEwCm1lZGlhX3R5cGVzNDMKY29tLnBsZXhhcHAuYWdlbnRzLmltZGI6Ly90dDM1MDg4NDA@bGFuZz1lbnM0Cmd1aWRzOQp0dDM1MDg4NDBzMgppZHIwCg__' 2017-02-14 14:48:32,996 (1f8c) : CRITICAL (core:579) - Exception in update for com.plexapp.agents.imdb://tt3508840?lang=en (most recent call last): File "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-b46e0ea\System.bundle\Contents\Code\agentservice.py", line 407, in update_task self.agent_update_metadata(identifier, media_type, guid, id, lang, dbid, parentGUID, force, version, parentID, periodic) File "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-b46e0ea\System.bundle\Contents\Code\agentservice.py", line 1236, in agent_update_metadata kwargs=kwargs File "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-b46e0ea\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\components\messaging.py", line 86, in call_external_function packed_result = self._core.networking.http_request(url, cacheTime=0, timeout=None, immediate=True).content File "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-b46e0ea\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\components etworking.py", line 370, in http_request return HTTPRequest(self._core, url, data, h, url_cache, encoding, errors, timeout, immediate, sleep, opener, follow_redirects, method) File "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-b46e0ea\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\components etworking.py", line 141, in init self.load() File "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-b46e0ea\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\components etworking.py", line 181, in load f = self._opener.open(req, timeout=self._timeout) File "C:\Program Files (x86)\Plex\Plex Media Server\python27.zip\urllib2.py", line 435, in open response = meth(req, response) File "C:\Program Files (x86)\Plex\Plex Media Server\python27.zip\urllib2.py", line 548, in http_response 'http', request, response, code, msg, hdrs) File "C:\Program Files (x86)\Plex\Plex Media Server\python27.zip\urllib2.py", line 473, in error return self._call_chain(*args) File "C:\Program Files (x86)\Plex\Plex Media Server\python27.zip\urllib2.py", line 407, in _call_chain result = func(*args) File "C:\Program Files (x86)\Plex\Plex Media Server\python27.zip\urllib2.py", line 556, in http_error_default raise HTTPError(req.get_full_url(), code, msg, hdrs, fp) HTTPError: HTTP Error 500: Internal Server Error

11

… and again… this is the last time… I promise you that.

Log Files:

Drag zip file to message window and drop it.

That log file snippet doesn’t do anything for me or anyone else that may be trying to help you.

12

I also renamed 2001 as you suggested. This did not work. Plus it was named without the “-” previously and I think I added it to try and force metadata download again.

However that being said I changed the plot and cast agents to IMDB not tMDB and that fixed it for 2001 but there are still plenty of others. I think plex is somehow locking the XML files and it can’t write the data grabbed by the agent

13

@JuiceWSA said:
… and again… this is the last time… I promise you that.

Log Files:
https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files

Drag zip file to message window and drop it.

That log file snippet doesn’t do anything for me or anyone else that may be trying to help you.

The log files should be attached to the post, the snippet was highlighting something not replacing the logs. I’ve attached again should it be missing from the original

14

Finally.

See Plex Dance Below.

F:\Movies\SiFi\Dawn Of The Planet of The Apes\Dawn Of The Planet of The Apes.mkv
Folder and File are non-compliant

F:\Movies\ <— We’ll assume that’s your Movies Library
…\SiFi\ <---- This type of Nesting should work (for Movies only - absolutely won’t work for TV Shows)
…Dawn of the Planet of the Apes (2014)\ <---- again… should work (for Movies only)
…Dawn of the Planet of the Apes (2014).mkv <---- Properly formatted Movie file name
Folder and Movie file name must be the same and both must be compliant.

The Plex Dance must be used to reliably write a new bundle. If you don’t Plex Dance it’s very likely Plex will stubbornly hang on to that bogus bundle that was written when you added a non-compliant file name to the library. A PITA? Oh yea. Illustrating the importance of getting it right the first time.

TMDB is the Database for Movies. TMDB should be in the top slot under it’s tab in Agents - see above.
Plex Movie should be the top slot under it’s tab, but make no mistake - TMDB IS the database for Movies. Plex Movie does other things and should reign supreme in it’s tab, but nowhere else. In other tabs it should be further down the list.

If you don’t have any MP4 files you don’t have to worry about Local Media Assets, but if you do have MP4 files you should move Local Media Assets to the bottom of all your Agent lists - in every tab for Movies and TV Shows:

Got FileBot working yet?

The Plex Dance®:

  1. remove movie(s) or entire show(s) from library
  2. update library
  3. empty trash
  4. clean bundles
    https://support.plex.tv/hc/en-us/articles/200392106-Library-Actions <---- update libraries, empty trash, clean bundles
  5. fix 'em - one way or the other - by hand or with FileBot (FB sure makes it easier)
  6. replace fixed item(s) into library
  7. update library (you can update them all or just the one you’re working in, but when called for in this sequence it must be done one way or the other)
15

@JuiceWSA said:
5) fix 'em - one way or the other - by hand or with FileBot (FB sure makes it easier)

Thanks for your reply, I’m not sure what you mean by this step? Do you mean the file name?

Did you see anything in the logs that indicated that there is a problem with the name? I’m not convinced this is the root cause. For example:

In the past post I gave you the title of “An Honest Liar (2014)”. This is both the name of the subfolder and the actual file as per the naming convention. Originally it was in the sub folder of “new” and the meta data downloaded fine. I watched it and decided I wanted to keep it so I moved it to the subfolder of “documentaries”. Obviously plex picked this up as a new movie, however despite the file names remaining the same this time it does not get the meta data. Another example would be “Lion (2016)” again the naming convention is correct, this time there was no folder move but it never downloaded the metadata.

I’ll try the other steps and thanks again but I really do think this is a workaround and there is a bigger problem hiding under the hood

16

@BigHowski said:
I’ll try the other steps…

If you ain’t ‘Cleaning Bundles’ in The Plex Dance you haven’t changed a thing.

It’s important to read all of the message and then do all of the steps written in the message.

When you want to ‘move’ something (for a reason that is beyond my ability to comprehend) you should copy it there. When Plex finds it there will be a merging so it can share descriptions and posters (if the items are matchable). When that’s done you can delete the old version.

You have multiple, compounding, non-compliant issues and if you don’t start from scratch (via The Plex Dance) you are just dragging one problem somewhere else to continue being a problem over there.

17

Ok So I’ve just tried the following using the same files above.

Moved the movie out of one of the “watched” folders.
Updated library (movie goes from plex)
Cleared the trash from the movie library
Cleared bundles
Moved file back in
Updated Library
Movie appears again with the metadata downloading tag
Let it finish

After this it still does not have the metadata or posters or anything.

Now I’m sure if I do it enough times then it will eventually clear and download but thats not really fixing the problem. I’ve attached the updated logs if they help and looking at the logs again we get:

2017-02-18 20:52:32,740 (65c) : CRITICAL (core:579) - Exception in update for com.plexapp.agents.thetvdb://75805?lang=en (most recent call last):

18

@JuiceWSA said:

@BigHowski said:
I’ll try the other steps…

If you ain’t ‘Cleaning Bundles’ in The Plex Dance you haven’t changed a thing.

It’s important to read all of the message and then do all of the steps written in the message.

When you want to ‘move’ something (for a reason that is beyond my ability to comprehend) you should copy it there. When Plex finds it there will be a merging so it can share descriptions and posters (if the items are matchable). When that’s done you can delete the old version.

You have multiple, compounding, non-compliant issues and if you don’t start from scratch (via The Plex Dance) you are just dragging one problem somewhere else to continue being a problem over there.

You posted this as I was posting my last post. but in response:

“It’s important to read all of the message and then do all of the steps written in the message.”

I have and it did not help

"When you want to ‘move’ something (for a reason that is beyond my ability to comprehend) "

Again I don’t just use Plex. The move is a bookkeeping exercise. If its in the “new” its unwatched, once its watched it gets moved to a folder which makes it easy to find for a human so I don’t end up with one huge folder with hundreds if not thousands of entries.

Either way the move itself is redundant, the reason it was mentioned is you mentioned that bad naming of files can cause this and the point I was making is the file names did not change with the move so if its something caused by the filename it should have happened both times not just the second time when it got re-added.

“You have multiple, compounding, non-compliant issues and if you don’t start from scratch (via The Plex Dance) you are just dragging one problem somewhere else to continue being a problem over there”

I disagree, I can only see one issue - what are the others? The only issue I have is that Plex sometimes gets “stuck” and will not download the metadata for some items. The Plex dance did not work but would probably if I did it enough but at best this is a workaround not a solution.

Thanks again for your continued help

19

Do you have Movies and TV Shows in the same Library? That would be a critical error.

Do You have Plex Movie in the top slot under every tab in Movies?

TMDB goes in the top slot under it’s TMDB tab for Movies.
Plex Movie goes in the top slot under it’s Plex Movie Tab for Movies.

You still have non-compliant files and folders.

What Movie are you trying to match?

20

“Do you have Movies and TV Shows in the same Library? That would be a critical error.”

No, just movies. While I have TV shows but they are in a different library in different folders.

“Do You have Plex Movie in the top slot under every tab in Movies?”

I’m guessing you mean in agents? If so:

“Personal media” tab: “personal media” is top (there is no TMDB option)
“Plex Movie” tab has Plex Movie as its top option (there is no TMDB option)
“The Movie data base” has “the movie database” as its top option.

“You still have non-compliant files and folders.”

I don’t understand. Which files and folders? If you are talking about the subfolders then you yourself said thats fine and it was working for many months before this issue surfaced. As far as I can see all of the files and folders are named correctly

For example the file I gave you is named:

“An Honest Liar (2014).mkv”

which matches Plex’s own page:

“Batman Begins (2005).mkv”

I’ve even double checked the release date is correct.

The folder its in is named:

“An Honest Liar (2014)”

Which again is the same as the Plex page on these things:

“Batman Begins (2005)”

Which part of the above is non-complaint? I’ll happily change it and follow the dance steps again but I cannot see what the difference is other than the movie name and the date.

“What Movie are you trying to match?”

Lets stick with An Honest Liar If I can get it working for one I can fix the rest.