Server Version#: 1.19.5.3112, about 2 months old server install
Hello
What sort of steps should I take to debug this? I have a library of TV shows, with tvdb agent and with files that follow plex naming conventions. The library is large, over 200 shows. It works like a dream, gets metadata and recognizes external subtitle files.
Except for one show. It stubbornly claims that there are no subtitle files. I’ve renamed an episode of the show a few times. I’ve tried moving one season of the show elsewhere, then clean trash, and move the season back and manually scan again. To no avail. Should I move the entire series to another location and clean bundles or something?
I tried looking at the logs and the only relevant info to my eyes was that the subtitle stream gets set to -1.
edit: also, I noticed that when I moved the season back, it got recognized as “familiar” in a sense that the season was already marked as watched. Is there a way to completely purge season information and get a “fresh start”?
I did the Plex Dance (move away, rescan, clean bundles, move back, rescan) and then the show appeared and the subtitles appeared also. But this time the show didn’t get a match automatically.
I the googled a bit more and it turns out that the particular show in question has had matching issues before, due to tvdb. I manually matched it and Voilà - it works. I do seem to recall that I matched it manually before, and that may or may not have triggered the subtitles to disappear.
All in all, it now works. Thanks for your time, Otto
You might wanna verify that the line Local Media Assets has a check mark under
Settings - Server - Agents - Shows - TheMovieDB
as well as
Settings - Server - Agents - Shows - Personal Media Shows
