PMS don't recognize subtitles

Plex Media Server Plex Pass Betas
1

Hi there,
with my server build Version 1.11.1.4768 on a Synology Diskstation subtitles won’t be recognized. I named all correct but they don’t appear, see the screenshots.

1384×220 158 KB

2

is the show actually matched?
I didn’t know 5-digit episode numbers are supported.

3

@OttoKerner said:
is the show actually matched?
I didn’t know 5-digit episode numbers are supported.

Yes, it’s matched. Also the naming works fine until yet with a lot of other series.

4

Is there a season folder? Subs fail often when it is missing.

Could you post the Plex XML info of one of those episodes?

5

I relocated the files to a season folder, unfortunately without success.

I added the media info, i think this is the requested xml, isn’t it.

Medien

Video Resolution 720p
Dauer 58:00
Bitrate 3429 kbps
Width 1280
Height 720
Aspect Ratio 1.78
Container MKV
Video Frame Rate NTSC
Audio Profile lc
Video Profile high
Teil

Dauer 58:00
File Onna Joushu Naotora - s01e00001.mkv
Size 1.39 GB
Audio Profile lc
Container MKV
Video Profile high
Codec H264
Bitrate 3429 kbps
Sprache 日本語
Bit Depth 8
Chroma Location left
Chroma Subsampling 4:2:0
Frame Rate 29.97 fps
Height 720
Level 4.1
Profile high
Ref Frames 9
Scan Type progressive
Titel DoA Encoder
Width 1280
Codec AAC
Sender Stereo
Bitrate 189 kbps
Audio Channel Layout stereo
Profile lc
Sampling Rate 48000 Hz

6

No, this is not the Plex XML. Please take a look at my link.

7

@OttoKerner said:
No, this is not the Plex XML. Please take a look at my link.

you’re right…sorry…

i added the xml right now… it’s funny cause my safari shows only an empty page so i had to use a different browser

8

OK, I only wanted to see the guid=
This says it is matched with TMDB.

Is this your default agent for tv shows/anime? If not, can you check that LMA is really activated for the TMDB agent?

9

@OttoKerner said:
OK, I only wanted to see the guid=
This says it is matched with TMDB.

Is this your default agent for tv shows/anime? If not, can you check that LMA is really activated for the TMDB agent?

Thank you very much, this solved the problem. I changed the agent to my usually used TVDB with prober set of the local media asset option and it works instantly.