Server Version#: plexmediaserver/public,now 1.21.1.3876-3c3adfcb4 amd64 [installed]
Player Version#: n.a.
According to the Plex Players (web, android & kodi), I’m missing subtitles for a bunch of tv show episodes.
The subtitles are present in the media’s path:
$ pwd && ls -lha | grep -i s02e07
/mnt/media/video/TV shows/The 100/Season 02
-rwxr-xr-x 1 tom tom 44K Oct 4 11:02 The 100 - S02E07 - Long Into an Abyss Bluray-1080p.en.srt
-rwxr-xr-x 1 tom tom 485M Oct 4 08:47 The 100 - S02E07 - Long Into an Abyss Bluray-1080p.mkv
Here’s what debug logging spits out while
doing a Scan Library for library item TV Shows,
followed by a Refresh Metadata for the above S02E07
Grab that LMA line and drag it down and upwards a few times. (I recommend to leave it below the line “TheTVDB”).
Then Refresh Metadata of the whole TV show “The100”.
no go… the PMS media library is 2079 folders in size.
The default size of the Linux inotify table is 8192 directories.
This PMS isn’t impacted by the initofy default limit.
argh…I got confused troubleshooting this (prior to OP), even a Dance doesn’t make the SRT subtitle appear.
The only thing I’ve found to make it appear is to select “Upload”.
This is the xml after upload for our example S02E07 :
<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="2" librarySectionTitle="TV Shows" librarySectionUUID="9cc7041c-b546-4bb7-938c-460b777b90fa" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1609841254">
<Video ratingKey="24013" key="/library/metadata/24013" parentRatingKey="22583" grandparentRatingKey="22582" guid="com.plexapp.agents.thetvdb://268592/2/7?lang=en" parentGuid="com.plexapp.agents.thetvdb://268592/2?lang=en" grandparentGuid="com.plexapp.agents.thetvdb://268592?lang=en" type="episode" title="Long Into an Abyss" grandparentKey="/library/metadata/22582" parentKey="/library/metadata/22583" librarySectionTitle="TV Shows" librarySectionID="2" librarySectionKey="/library/sections/2" grandparentTitle="The 100" parentTitle="Season 2" contentRating="TV-14" summary="As Abby and Jaha each try to establish their authority, Clarke comes up with a plan to stop the Grounders' attack. At Mount Weather, Jasper, Monty, Miller and Harper plan their escape, as Dr. Tsing and Cage conduct deadly experiments." index="7" parentIndex="2" rating="7.8" year="2014" thumb="/library/metadata/24013/thumb/1610969792" art="/library/metadata/22582/art/1610969889" parentThumb="/library/metadata/22583/thumb/1601863227" grandparentThumb="/library/metadata/22582/thumb/1610969889" grandparentArt="/library/metadata/22582/art/1610969889" duration="2550568" originallyAvailableAt="2014-12-10" addedAt="1610969769" updatedAt="1610969792" chapterSource="media">
<Media id="31301" duration="2550568" bitrate="1594" width="1920" height="1080" aspectRatio="1.78" audioChannels="6" audioCodec="aac" videoCodec="hevc" videoResolution="1080" container="mkv" videoFrameRate="24p" audioProfile="he-aac" videoProfile="main 10">
<Part accessible="1" exists="1" id="36144" key="/library/parts/36144/1601794041/file.mkv" duration="2550568" file="/mnt/media/video/TV shows/The 100/Season 02/The 100 - S02E07 - Long Into an Abyss Bluray-1080p.mkv" size="508186135" audioProfile="he-aac" container="mkv" videoProfile="main 10">
<Stream id="109960" streamType="1" default="1" codec="hevc" index="0" bitrate="1594" bitDepth="10" chromaSubsampling="4:2:0" codedHeight="1080" codedWidth="1920" colorRange="tv" frameRate="23.976" height="1080" level="120" profile="main 10" refFrames="1" width="1920" displayTitle="1080p (HEVC Main 10)" extendedDisplayTitle="1080p (HEVC Main 10)"> </Stream>
<Stream id="109961" streamType="2" selected="1" default="1" codec="aac" index="1" channels="6" bitrate="192" language="English" languageCode="eng" audioChannelLayout="5.1" profile="he-aac" samplingRate="48000" title="MZABI" displayTitle="English (HE-AAC 5.1)" extendedDisplayTitle="MZABI (English HE-AAC 5.1)"> </Stream>
<Stream id="109962" key="/library/streams/109962" streamType="3" selected="1" codec="srt" language="English" languageCode="eng" format="srt" title="The 100 - S02E07 - Long Into an Abyss Bluray-1080p.en" transient="0" displayTitle="English (SRT External)" extendedDisplayTitle="The 100 - S02E07 - Long Into an Abyss Bluray-1080p.en (English SRT External)"> </Stream>
</Part>
</Media>
<Writer id="47135" filter="writer=47135" tag="James Thorpe"/>
<Chapter id="232" filter="thumb=232" index="1" startTimeOffset="0" endTimeOffset="240157" thumb="/library/media/31301/chapterImages/1"/>
<Chapter id="232" filter="thumb=232" index="2" startTimeOffset="240157" endTimeOffset="559184" thumb="/library/media/31301/chapterImages/2"/>
<Chapter id="232" filter="thumb=232" index="3" startTimeOffset="559184" endTimeOffset="1034909" thumb="/library/media/31301/chapterImages/3"/>
<Chapter id="232" filter="thumb=232" index="4" startTimeOffset="1034909" endTimeOffset="1352851" thumb="/library/media/31301/chapterImages/4"/>
<Chapter id="232" filter="thumb=232" index="5" startTimeOffset="1352851" endTimeOffset="1847763" thumb="/library/media/31301/chapterImages/5"/>
<Chapter id="232" filter="thumb=232" index="6" startTimeOffset="1847763" endTimeOffset="2271311" thumb="/library/media/31301/chapterImages/6"/>
<Chapter id="232" filter="thumb=232" index="7" startTimeOffset="2271311" endTimeOffset="2522854" thumb="/library/media/31301/chapterImages/7"/>
<Chapter id="232" filter="thumb=232" index="8" startTimeOffset="2522854" endTimeOffset="2550568" thumb="/library/media/31301/chapterImages/8"/>
<Marker type="intro" startTimeOffset="205755" endTimeOffset="241004"/>
<Extras size="0"> </Extras>
<Related> </Related>
</Video>
</MediaContainer>
Hm, the guid was only interesting if the Dance worked.
Upload is circumventing the local media assets agent. So the fact that it works is interesting but not helpful in solving the issue at hand.
I’m afraid I am out of ideas and must wait for @ChuckPa 's input.
another crumb of info,
I’m running a mirror-PMS (all media is kept in sync via Syncthing) on a W10 machine,
This mirror has none of the symptoms. All subtitles are present as expected on that PMS,
also v1.21.1.3876
$ pwd && ls -lha | grep -i s02e07
/mnt/media/video/TV shows/The 100/Season 02
-rwxr-xr-x 1 tom tom 44K Oct 4 11:02 The 100 - S02E07 - Long Into an Abyss Bluray-1080p.en.srt
-rwxr-xr-x 1 tom tom 485M Oct 4 08:47 The 100 - S02E07 - Long Into an Abyss Bluray-1080p.mkv
ls -lha '/mnt/media/video/TV shows/The 100/Season 02'
$ ls -lha '/mnt/media/video/TV shows/The 100/Season 02'
total 7.7G
drwxr-xr-x 2 tom tom 0 Jan 18 13:15 .
drwxr-xr-x 2 tom tom 0 Nov 6 12:02 ..
-rwxr-xr-x 1 tom tom 497M Oct 4 08:43 'The 100 - S02E01 - The 48 Bluray-1080p.mkv'
-rwxr-xr-x 1 tom tom 497M Oct 4 08:43 'The 100 - S02E02 - Inclement Weather Bluray-1080p.mkv'
-rwxr-xr-x 1 tom tom 496M Oct 4 08:44 'The 100 - S02E03 - Reapercussions Bluray-1080p.mkv'
-rwxr-xr-x 1 tom tom 497M Oct 4 08:45 'The 100 - S02E04 - Many Happy Returns Bluray-1080p.mkv'
-rwxr-xr-x 1 tom tom 496M Oct 4 08:46 'The 100 - S02E05 - Human Trials Bluray-1080p.mkv'
-rwxr-xr-x 1 tom tom 42K Jan 18 09:28 'The 100 - S02E06 - Fog of War Bluray-1080p.en.srt'
-rwxr-xr-x 1 tom tom 485M Oct 4 08:46 'The 100 - S02E06 - Fog of War Bluray-1080p.mkv'
-rwxr-xr-x 1 tom tom 44K Oct 4 11:02 'The 100 - S02E07 - Long Into an Abyss Bluray-1080p.en.srt'
-rwxr-xr-x 1 tom tom 485M Oct 4 08:47 'The 100 - S02E07 - Long Into an Abyss Bluray-1080p.mkv'
-rwxr-xr-x 1 tom tom 38K Oct 4 11:02 'The 100 - S02E08 - Spacewalker Bluray-1080p.en.srt'
-rwxr-xr-x 1 tom tom 485M Oct 4 08:48 'The 100 - S02E08 - Spacewalker Bluray-1080p.mkv'
-rwxr-xr-x 1 tom tom 491M Oct 4 08:48 'The 100 - S02E09 - Remember Me Bluray-1080p.mkv'
-rwxr-xr-x 1 tom tom 43K Oct 4 11:02 'The 100 - S02E10 - Survival of the Fittest Bluray-1080p.en.srt'
-rwxr-xr-x 1 tom tom 480M Oct 4 08:49 'The 100 - S02E10 - Survival of the Fittest Bluray-1080p.mkv'
-rwxr-xr-x 1 tom tom 481M Oct 4 08:49 'The 100 - S02E11 - Coup de Gr'$'\303\242''ce Bluray-1080p.mkv'
-rwxr-xr-x 1 tom tom 496M Oct 4 08:50 'The 100 - S02E12 - Rubicon Bluray-1080p.mkv'
-rwxr-xr-x 1 tom tom 482M Oct 4 08:51 'The 100 - S02E13 - Resurrection Bluray-1080p.mkv'
-rwxr-xr-x 1 tom tom 492M Oct 4 08:51 'The 100 - S02E14 - Bodyguard of Lies Bluray-1080p.mkv'
-rwxr-xr-x 1 tom tom 494M Oct 4 08:52 'The 100 - S02E15 - Blood Must Have Blood, Part 1 Bluray-1080p.mkv'
-rwxr-xr-x 1 tom tom 492M Oct 4 08:52 'The 100 - S02E16 - Blood Must Have Blood, Part 2 Bluray-1080p.mkv'
I understand , and agree, performing a PlexDance when a subtitle or other file is added isn’t the way to do things.
I will add one caution: When placing files in a monitored directory, there is a very limited time after the inotify event fires (file creation) until PMS starts scanning.
If the file is there, with the incorrect name, it will be fingerprinted incorrectly anyway because it has an extension PMS is sensitive to (SRT). PMS won’t look at that file again until all trace of it is removed from the DB (the Plex Dance).
Therefore, with the agent stacking now correct, I can only advise to name files correctly before moving into position so the scanner sees it correctly the first time.
I will add, based on what I’ve seen so far, the new TV scanner will fix a lot, if not all, of these edge cases
Between FileBot, Sonarr, etc, they all can make the naming correct before PMS sees the files. Might that be an option?
Then, what do you feel is wrong in this particular case, and what is the solution?
I mean, there’s no errors, nothing weird happening… I dropped a correctly named SRT next to the media file, and I get no subs… :sadpanda:
Knowing that manually adding the SRT via “upload” is a safe alternative, right ?
