Slow Login on WIFI | Speedy on VPN or Mobile Data

Plex Players Mobile Devices
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21

Found this too:

12-31 10:38:08.624  i: [GDM] Sending packet via /192.168.7.255
12-31 10:38:08.624  i: [Sync] Copying /data/user/0/com.plexapp.android/Resources/locale/pt_BR/LC_MESSAGES/plex.mo.
12-31 10:38:08.627  i: [Sync] Copying /data/user/0/com.plexapp.android/Resources/locale/ro/LC_MESSAGES/plex.mo.
12-31 10:38:08.627  i: [Sync] Copying /data/user/0/com.plexapp.android/Resources/locale/ru/LC_MESSAGES/plex.mo.
12-31 10:38:08.631  i: [Sync] Copying /data/user/0/com.plexapp.android/Resources/locale/sk/LC_MESSAGES/plex.mo.
12-31 10:38:08.632  i: [Sync] Copying /data/user/0/com.plexapp.android/Resources/locale/sl/LC_MESSAGES/plex.mo.
12-31 10:38:08.634  i: [Sync] Copying /data/user/0/com.plexapp.android/Resources/locale/sr/LC_MESSAGES/plex.mo.
12-31 10:38:08.638  i: [Sync] Copying /data/user/0/com.plexapp.android/Resources/locale/sv/LC_MESSAGES/plex.mo.
12-31 10:38:08.639  i: [GDM] Got browse reply from: /192.168.4.95

What’s the subnet mask? Are they all using the same subnet mask to be in the same logical subnet ?

lol @pshanew , got there before me :slight_smile:

22

Good point. I guess it could be a /22 (subnet mask 255.255.252.0) and all be the same network. That would jive with the broadcast being 192.168.7.255, too.

23

@chuckpa @pshanew

thanks fro looking! I tried to answer everything here, sorry if i miss something- sounds lie a botched eero setting?
I must admit , I am not a network guy. I left all eero on automatic- and its been working fro teh past 2 years. I did some searching - plex rolled out a new app stating 12/20 (12/22 is when it stopped working). eero rolled out update 12/15 (they cannot tell me when it actually updated)

Sonos device?
I (or anyone here) never owned a sonos device. Not sure how to remove that.

Is everything logged into the same account?
Yes, clients logged out and back in, server rebooted, but not logged out. maybe I need to?

Is that all controlled by the eero? plex app? or from the plex server?
seems odd that my roku devices can all connect- but android cannot.

seems its maybe the app? as I can use the browser to access plex on all devices.

here is the setting page from my eero.

Here is network page from server:

cell setting

Is there a way to see the ip somewhere in the plex app?

Can you identify the 192.168.7.x network your Android client is sending from?

I don’t now where to start- I had the issue, then I reformatted my phone and i only installed bare minimum apps. I tried it with fresh reformat, & plex only and it still happened.
I used a network scanning app, and it does not show any other ip range other than 192.168.4.xxx

Perhaps i can manually set this up? not sure what to put where though?
found this in the eero under manual settings:

thanks again guys.

24

Thanks for the additional detail.

Can you show the screenshot from selecting the “DHCP & NAT” option from this page in your Eero configuration?

image

I still haven’t had time to have an exhaustive look through your logs (sorry) but I am curious about how Eero’s network is configured here.

25

Absolutely. Thanks again for your time.

currently:

If I click manual setup

26

@kilbert

Eero’s like to setup their own network inside your existing LAN network.

Do you want the EERO to only create the WiFi SSID or do you want it to create its own network (as if it’s the only modem/router) ??

My WiFI only creates the SSID. All devices on the WiFi get their IP addresses from my modem/router. This means everyone is on the same numeric subnet.

From what I see/know so far – you want BRIDGE setting in the eero

Bridge will create the WiFI but keep the same IP address range as your LAN.
(You should be able to see that in the settings)

ALSO. Did you know you can upload images here ? No need to put elsewhere
You can delete them from here too

27

I tried making my phone a staic IP (192.168.4.126), no change.

eero support got back to me just now and said to keep all devices on same network :
…
Here are some of the steps on how to do it:

Open the eero app
Tap Settings
Tap Network Settings
Tap DHCP and NAT
Then tap Manual IP
Enter this once you already tap the manual IP:

Subnet IP - 192.168.4.0
Subnet Mask - 255.255.255.0
Starting IP - 192.168.4.2
Ending IP - 192.168.4.254
…

Which I did, but did not change anything. Still sloooow.

new eero settings
new eero settings474×1054 43.9 KB

28

Hi Chuck
The error:

Error fetching http://127.0.0.1:32500/media/providers/server.....com.plexapp.plugins.library/connection?connectionType=local&url=https.....plex.direct%3A32400:

Bad Request

400 Bad Request

Why would this have an issue since internal to the phone? Also noticed alot of 'missing directories? Seems when I reinstall should have fixed it?

also

01-02 17:06:27.426 e: Error fetching https://sonos.plex.tv/resources?X-Plex-Token=.....2-com-plexapp-android:
Payment Required
01-02 17:07:06.600 e: Error fetching https://sonos.plex.tv/resources?X-Plex-Token=.......2-com-plexapp-android:
Forbidden
01-02 17:07:06.601 i: [SonosDeviceManager] Received state 403 for player tv.plex.sonos

How do i get rid of this? I never had a sonos device (nor is one listed in my authorized devices in the server settings) or account nor anyone in the home. Seems to take up alot of time/resource calling it constantly.
Is it from a device or the server?

Seems the errant 192.168.7.xx device(s) are gone with the new settings.
I checked the lan scan vs eero and can account for every device.
I deleted any remote devices from authorized devices in server settings.
I pulled the plug on a firestik- I installed it for testing when this issue popped up (192.168.4.95 ) There was much activity from it.

Still only android devices with issue- rokus still pluggin along.

thanks again

29

No problem- I understand. But FyI I updated the eero to be manual. I posted the setting here- its more in line now with what I am accustomed to seeing ion a router.

30

In the past, Eero’s are problematic when they control the network.
Using then as AP (Access Point) only seems to work better.

I cannot diagnose from a single log file line excerpt except that it clearly shows plex.direct in the URL.

Plex.direct is the overlay domain Plex users for your LAN (DNS Rebinding) which eero’s love to block.

This is why I recommended to use the eero as AP-only WiFI (bridged) and to let the ISP modem/router do what it does best – LAN

Please read up on that and consider

31

Will do, If i go that way I may just get a pihole w/dns server up and running.

I am doing 3 more things:

  1. asked eero to downgrade my last 12/15/2023 firmware update (wont hold my breath for this)
  2. Am looking ot buy or borrow a cheap router to quickly test- will hook up to a new ssid and quickly test.
  3. I ordered a rasp pi3 to run pihole/dns w/ eero in bridge mode.test

However I am really leaning toward that the issue is with the plex android app update- as my roku devices all work including one that I borrowed to test after the issue started & it all started after the app update on 12/21.

Rokus still work 100%

Thanks for all your time

32

@chuckpa @pshanew

Issue went away before I had installed new router etc…

Play store had 5 new updates- I do check daily for updates. (plex did not work correctly before these updated)

2 updates (firefox/chrome) I felt had nothing to do with the change.

3 I feel could have contributed:

google cross device services, android device policy, google device health services. After I performed the play store updates,I checked plex and it worked!

Either way- Its working super fast again.

I checked the logs and the only error is the sonos connect error.

thanks you both for your assistance.

1 Like
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