So there are no Plex people helping
You ask a question, and then (often) it gets answered. Just like this one!
Please, first read other users’ posts and see how they formulate their questions, and also provide details. The last two topics you opened weren’t answered due to the lack of information.
Running a Mac OS Big Sur 3 external for files and live tv dvr, i have a paid subscription.
watching on apple tv, apple iPad and apple phone also LG and Samsung tv app
file stops screen goes black and says can’t continue playback because the connection with your server was lost
Plex Media Server.log (5.2 MB)
does this help or do you need something else
Auth: authenticated user 1 as Lwkimbleyii
Apr 20, 2021 14:45:16.838 [0x70000c636000] DEBUG - Request: [192.168.0.28:51546 (Subnet)] GET /library/parts/50671/1617628459/file.mp4 (4 live) Signed-in Token (Lwkimbleyii) (range: bytes=513867776-514457599)
Apr 20, 2021 14:45:16.839 [0x70000c636000] DEBUG - Content-Length of /Volumes/Dad pt 2/NFL Super Bowl LV Chiefs vs Buccaneers/NFL Super Bowl LV Chiefs vs Buccaneers 1st Half 2021-02-07 720p AVCHD-SC-SDH.mp4 is 589824 (of total: 2791083209).
Apr 20, 2021 14:45:16.859 [0x70000c6b9000] DEBUG - Completed: [192.168.0.28:51546] 206 GET /library/parts/50671/1617628459/file.mp4 (4 live) 21ms 589824 bytes (pipelined: 1) (range: bytes=513867776-514457599)
Apr 20, 2021 14:45:39.008 [0x70000c948000] WARN - NetworkServiceBrowser: Error sending out discover packet from 192.168.0.9 to 239.255.255.250: Network is down
Apr 20, 2021 14:45:39.008 [0x70000c948000] WARN - NetworkServiceBrowser: Error sending out discover packet from 192.168.0.9 to 192.168.0.255: Network is down
Apr 20, 2021 14:45:39.008 [0x70000c948000] WARN - NetworkServiceBrowser: Error sending out discover packet from 192.168.0.9 to 192.168.0.255: Network is down
Apr 20, 2021 14:45:39.180 [0x70000c948000] DEBUG - NetworkInterface: Notified of network changed (force=0)
Apr 20, 2021 14:45:39.182 [0x70000c948000] DEBUG - Network change notification but nothing changed.
Apr 20, 2021 14:45:41.013 [0x70000c9cb000] DEBUG - NetworkServiceBrowser: SSDP departed after not being seen for 29.974728 seconds: 192.168.0.1 (ARRIS TG1682G Router)
Apr 20, 2021 14:45:41.013 [0x70000c9cb000] DEBUG - NetworkServiceBrowser: SSDP departed after not being seen for 29.974743 seconds: 192.168.0.1 (WANDevice)
Apr 20, 2021 14:45:41.013 [0x70000c9cb000] DEBUG - NetworkServiceBrowser: SSDP departed after not being seen for 29.974744 seconds: 192.168.0.1 (WANConnectionDevice)
Apr 20, 2021 14:45:41.013 [0x70000c9cb000] DEBUG - NetworkServiceBrowser: SSDP departed after not being seen for 29.767915 seconds: 192.168.0.9 (Plex Media Server: Larry’s iMac)
Apr 20, 2021 14:45:41.013 [0x70000c9cb000] DEBUG - NetworkServiceBrowser: SSDP departed after not being seen for 27.491155 seconds: 192.168.0.37 (HDHomeRun DMS 1060AB5B)
Apr 20, 2021 14:45:41.013 [0x70000c9cb000] DEBUG - NetworkServiceBrowser: SSDP departed after not being seen for 25.770754 seconds: 192.168.0.50 ([LG] webOS TV UK6570AUA)
Apr 20, 2021 14:45:41.013 [0x70000c9cb000] DEBUG - NetworkServiceBrowser: SSDP departed after not being seen for 29.758926 seconds: 192.168.0.63 (WFADevice)
Apr 20, 2021 14:45:41.013 [0x70000c9cb000] DEBUG - NetworkServiceBrowser: SSDP departed after not being seen for 29.754651 seconds: 192.168.0.68 ([TV] Kitchen)
Apr 20, 2021 14:45:41.013 [0x70000c9cb000] DEBUG - DVR:Device: Discovering and refreshing devices with identifier tv.plex.grabbers.hdhomerun
Apr 20, 2021 14:45:41.014 [0x70000c9cb000] DEBUG - Grabber: HDHomerun discovered 0 compatible devices.
Apr 20, 2021 14:45:41.014 [0x70000c9cb000] DEBUG - DVR:Device: Testing grabber HDHomerun device device://tv.plex.grabbers.hdhomerun/1060AB5B at http://192.168.0.37:80
Apr 20, 2021 14:45:41.014 [0x70000c9cb000] DEBUG - DVR:Device: Device device://tv.plex.grabbers.hdhomerun/1060AB5B was already known, refreshing database info
Apr 20, 2021 14:45:41.014 [0x70000c9cb000] DEBUG - HTTP requesting GET http://192.168.0.37:80/discover.json
Apr 20, 2021 14:45:41.114 [0x70000d696000] DEBUG - NetworkServiceBrowser: Parsing SSDP schema for http://192.168.0.9:32469/DeviceDescription.xml
Apr 20, 2021 14:45:41.115 [0x70000d696000] DEBUG - HTTP requesting GET http://192.168.0.9:32469/DeviceDescription.xml
Apr 20, 2021 14:45:41.116 [0x70000d696000] DEBUG - HTTP/1.1 (0.0s) 200 response from GET http://192.168.0.9:32469/DeviceDescription.xml
Apr 20, 2021 14:45:41.116 [0x70000d696000] DEBUG - NetworkServiceBrowser: found 1 SSDP devices via http://192.168.0.9:32469/DeviceDescription.xml
Apr 20, 2021 14:45:41.116 [0x70000d696000] DEBUG - NetworkServiceBrowser: SSDP arrived: 192.168.0.9 (Plex Media Server: Larry’s iMac)
Apr 20, 2021 14:45:42.915 [0x70000c7bf000] DEBUG - NetworkInterface: Notified of network changed (force=0)
Apr 20, 2021 14:45:42.917 [0x70000c7bf000] DEBUG - Network change notification but nothing changed.
Apr 20, 2021 14:45:42.950 [0x70000c73c000] DEBUG - Auth: authenticated user 1 as Lwkimbleyii
this is where it showed that screen shot
I’m gonna check when I get home
So, I looked into it and all the errors that I could find were related to network connectivity. I would suggest you going to Settings > Network > Preferred network interface and select the interface with the IP 192.168.0.9.
Also make sure your server is connected to your ARRIS Router through a cable, not wifi.
I am hooked up with Lan and I set it up with static ip I have over 2 years and this is new.
Also I have selected that crash information go to Plex, why can’t they help
There is only forum support and on occasion a Plex employee will jump in and help. Don’t dispear, there are many smart forum members that are willing to help out.
What is strange about your problem, I have a similar setup with no issue.
Do you use a VPN?
If so I would try clearing your DNS cache.
To clear the DNS cache for MacOS 10.11, you must: Navigate to Applications → Utilities → Terminal. Execute the following command: sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder
This looks like some network problem. Have you attempted rebooting everything? Router, server and all your clients.
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