@marcelhehle said:
Well, the CTO is coding PlexAMP … a nice, little side-project.
I hope it has fewer bugs than the other apps in the Plex stable.
Hope dies last …
@marcelhehle said:
Hope dies last …
Ouch…
@marcelhehle said:
Well, the CTO is coding PlexAMP … a nice, little side-project.
I completely understand that the Plex team makes tough decisions, in order to keep themselves financially stable. I truly, totally respect that. I’m also sure the size of the user base for each platform comes into play for their decisions.
But it’s really frustrating to see them announce these newly-released projects with big fanfare, including the CTO coding his own pet project (which was actually news to me until today!), when an existing heavily-advertised feature like Live TV isn’t even available in clients like Plex Media Player and various smart TV apps.
When they don’t support their own features across their existing product lines, it actually causes far more frustration when Plex announces even MORE new features. Which, again, won’t be available across their existing product lines. They’ll announce a new feature, and my first thought is, “Yeah, that’s nice. You’re already not supporting me, and now here’s a new feature I can’t use”. That’s obviously a toxic reaction for an actual fan of your product to feel.
I think Plex is a wonderful product. And I do appreciate the work they do. But they have a “last mile” problem with many their projects. Meanwhile, they’ll go full-speed ahead on new projects, without building out that mile.
@“Cafe Diem” said:
I think Plex is a wonderful product. And I do appreciate the work they do. But they have a “last mile” problem with many their projects. Meanwhile, they’ll go full-speed ahead on new projects, without building out that mile.
Totally agree with you on this point. In my opinion they also need to take their customers and problems more seriously.I quoted the forum guidelines already in another post and I will do it again: Don’t be afraid to identify when things could be working better in Plex software. We want to know.
Are you sure you want to hear from us because your forums are full with posts about problems. What do you want to do against it? Develop some new features for more bugs or finally fix the base to build future features on a stable foundation?
I would be happy if the tings that I paid for a Plex Pass for would work, like Mobile Sync. What they add for free is no big deal but I want what I paid for to work.
Although I don’t have many of the issues people seem to have around here, the fragmentation is getting out of hand. I have a very nice, expensive OLED TV that is missing have the features that other platforms have. I haven’t even seen a Plex update come across in ages on the software updates.
@thayios said:
Although I don’t have many of the issues people seem to have around here, the fragmentation is getting out of hand. I have a very nice, expensive OLED TV that is missing have the features that other platforms have. I haven’t even seen a Plex update come across in ages on the software updates.
Not a good excuse, but most smartTVs have a ■■■■■■ Plex client. And PlayStation. And XBox UWP.
Basically everything but AppleTV, AndroidTV, Android and Roku has a ■■■■■■, buggy, incomplete client. PMP doesn’t even support LiveTV playback yet.
I, for one, do not understand Plex’s strategy or goals to explain what they are doing.
All I see is Plex putting themselves into a corner with trying to catch up, maintain, and repair all these broken and half finished “features”, putting them completely behind the 8 ball while adding new crap as we speak…
Such a shame.
@KarlDag said:
Basically everything but AppleTV, AndroidTV, Android and Roku has a ****, buggy, incomplete client. PMP doesn’t even support LiveTV playback yet.
AppleTV has also serious shortcomings and bugs.
@marcelhehle said:
@KarlDag said:
Basically everything but AppleTV, AndroidTV, Android and Roku has a ****, buggy, incomplete client. PMP doesn’t even support LiveTV playback yet.
AppleTV has also serious shortcomings and bugs.
LOL Well there you go.
@jjrjr1 said:
I, for one, do not understand Plex’s strategy or goals to explain what they are doing.All I see is Plex putting themselves into a corner with trying to catch up, maintain, and repair all these broken and half finished “features”, putting them completely behind the 8 ball while adding new crap as we speak…
Such a shame.
The real shame is that the community told them this years ago and is still not getting tired in telling it @elan. Plex just won’t listen.
@KarlDag said:
@marcelhehle said:
@KarlDag said:
Basically everything but AppleTV, AndroidTV, Android and Roku has a ****, buggy, incomplete client. PMP doesn’t even support LiveTV playback yet.
AppleTV has also serious shortcomings and bugs.
LOL Well there you go.
And speaking about Android and Roku … I can’t say anything about them, because I don’t own neither one of those devices, but a quick look into the forums … well.
@marcelhehle said:
@KarlDag said:
@marcelhehle said:
@KarlDag said:
Basically everything but AppleTV, AndroidTV, Android and Roku has a ****, buggy, incomplete client. PMP doesn’t even support LiveTV playback yet.
AppleTV has also serious shortcomings and bugs.
LOL Well there you go.
And speaking about Android and Roku … I can’t say anything about them, because I don’t own neither one of those devices, but a quick look into the forums … well.
I use Android and AndroidTV almost exclusively. Most things work very well, except probably mobile sync, in my experience. And they get all the features on release day, basically. I imagine that’s because they have the biggest user base.
I haven’t checked into Roku in a while, but it used to be developed for quickly and people were happy. I know the devs hit a roadblock with something the Roku team introduced months ago, but I thought they got over the hurdle… maybe not.
Either way, my point still stands that most clients have big issues, and Plex should focus on that. To not even have a fully fledged, completed desktop app in 2 years is beyond ridiculous.
@marcelhehle said:
Hope dies last …
LOL! Ain’t that the truth. Thanks for the laugh. It’s gonna be a good day.
@KarlDag said:
I haven’t checked into Roku in a while, but it used to be developed for quickly and people were happy. I know the devs hit a roadblock with something the Roku team introduced months ago, but I thought they got over the hurdle… maybe not.Either way, my point still stands that most clients have big issues, and Plex should focus on that. To not even have a fully fledged, completed desktop app in 2 years is beyond ridiculous.
Actually I am pretty happy with my Roku Ultra but my needs are simple and that probably makes a lot of difference.
You are right that Roku has introduced some issues that take away from the ability of the Plex team to make quick changes. It is unfortunate that the Roku changes have come at a time when Plex is introducing new features with bugs and that has slowed the Roku development even further.
The addition of “features” at the server level always delays development and debugging of previously existing features and bugs and I am VERY sure that the Roku team is quite frustrated but it is not to be expected that Roku will continue with its lead in stability and user satisfaction.
It has been suggested many time before that Plex should freeze features until bugs are fixed and the clients have there features all implemented and stabilized. That really should happen but it will not mainly because Plex does not want to do it and Plex does not hear what their users say. Plex exercises “selective inattention” better than any company I have ever dealt with and they are clearly uninterested in what their users say unless that user feedback agrees with Plex’s preconceived notions.
I continue to use Plex but I am quite unhappy about the way the company has devolved over that last few years and I, probably, would even be more unhappy if my use of my Roku was impacted the way some people have been on Roku and even more so on other clients.
To equate what Plex is currently doing to an event in the upcoming Winter Olympics: It is like Plex is a figure skater trying to master a “Triple Salchow” before learning to skate reliably backwards on a single skate. It is doomed to failure of one degree or another and could result in a fall leading to serious injury.
@Elijah_Baley said:
It has been suggested many time before that Plex should freeze features until bugs are fixed and the clients have there features all implemented and stabilized.
I think someone even asked for PMS to be open sourced so the community could fix it. 
@jkalland said:
I think someone even asked for PMS to be open sourced so the community could fix it.
Honestly … that’s not the worst idea: by doing so whatever good code is there could be salvaged from the current mess and developed outside the negative influence of the current management.
@marcelhehle said:
@jkalland said:
I think someone even asked for PMS to be open sourced so the community could fix it.Honestly … that’s not the worst idea: by doing so whatever good code is there could be salvaged from the current mess and developed outside the negative influence of the current management.
Its a stupid suggestion, i mean how can people even suggest this?.
Imagine running your own business, and having a minority of users come ask you to hand over the bread and butter of your business, more or less resulting in the termination of your business, simply so “someone else can fix it” because you clearly are terrible at running it yourself.
Obviously the answer is gonna be no, cmon now, dont ask someone to give up what they worked so hard for.
Does anyone know how big the development team(s) is/are? I remember when the Roku app was great, then it went to sh!7, then a lot of people started using RARFlix. Plex then hired the dev for Rarflix cuz it seemed like he understood roku development better than what their staff did.
Could things be that the devs have hit the limit to their capabilities? I’m sure all the devs don’t know EVERYTHING across the board. Maybe it WOULD help if the devs posted help to the community…but i guess without looking at the code it be difficult to triage.
I guess the question is, how big and how much integration will Plex get before they can’t expand anymore and HAVE to address what they’ve been putting off.
