And look into producing a short clip from the .ts file and add it to your library as other video file and see if it fails in same way - get ,me logs for the test. If it is the same failure then i will nee the clip to reproduce the issue
I actually converted the entire file to a MKV and it played fine within Plex. However, it reduced the resolution quite a bit and made it an unenjoyable experience to watch. I still have the original TS file thatās having the problem. I can still try and produce a shorter clip if that would be helpful for you. The original file is 9.6GB.
Sorry as this isnāt obvious to meā¦Iām looking at the instructions for how to clip a file but my Plex Server and files live on the WD PR2100 NAS, so how do I sample the file that lives on this system? I donāt see specific instructions for doing this on a NAS. Thanks again.
Nope, I used a video converter to break apart the file in 1 minute Increments, keeping the original file formatting in place. I couldnāt figure out how to do the dd command with my windows pc and I couldnāt find the path to my transcoder.
Thanks fot trying. I do need a clip - the smallest possible size - that gives the error. Happy to go up to 300Mb or more if need be and if it does fail
Then run it to create a 300Mb file
if you have space on the windows machine for the 9Gb file and you are not sure how to access the file on the NAS share - then copy it to a folder on the PC. In cmd window, cd to that directory. Copy dd.exe into there as well. and create a folder split and then we can run this command dd if="Miracle on 34th Street (1947).ts" of="split\300MbClip.ts" bs=1M count=300
If you are ok using real paths for input / output then adjust the parameters
Iām really not trying to be impatient here, but any idea when I might here more? Iām certain you wonāt have a specific answer but a week, month, year?
The failure you had appeared to me as seek related. And it was also showing up in logs from users who suffered from the server deadlocks I mentioned that were fixed as from 1.14.0.5468
Your evidence has been passed to the development team. I do not have any information on how soon it will get looked into but it has been raised as a priority case.
I now have evidence of the same error from @cardcowsports and appears to be specific to a recorded show .ts file and seeks are not involved. Getting to the bottom of this may help your case - I cannot say.
But see if you can establish if the issue only arises with specific files. Is it just recordings ? And is it really only when seeking or starting from specific position
I donāt have recordings. And its both seek and resuming. It also seems to happen when pausing and turning on subtitles. I have at least two friends reporting that it happens on everything. If they donāt complete a show, they have to start over.
Unfortunately this isnāt working for me. I did all of this before your instructions and it doesnāt create the sample. I tried again following your instructions and it still wonāt create the file. Iām not sure what the issue is.
as @fly said - you need to check where you placed the dd.exe and the .ts file. I reied to make it easy for you by avoiding having to putting long paths to the NAS
So for example you could do this
start cmd.exe session
in command line window type in cd %LocalAppData%
Then create a temp test directory mkdir ddsample
Then you need to copy this file from the NAS /shares/Public/Public/Movies/Miracle on 34th Street (1947)/Miracle on 34th Street (1947).ts
Copy it to %LocalAppData%\ddsample
Then look into where you extracted the dd-0.5.zip files
Copy dd.exe from there to %LocalAppData%\ddsample
Then back to the command line session and type command cd %LocalAppData%\ddsample
You can do a dir command and that should show two files here the 9Gb .ts file and the dd.exe file
Then create the split directory below current directory mkdir split
Then run the dd.exe command exactly as I stated dd if="Miracle on 34th Street (1947).ts" of="split\300MbClip.ts" bs=1M count=300
The output file you should find in %LocalAppData%\ddsample\split as file named 300MbClip.ts
Still facing the same issue. Any chance anyone can take a look whatās going on? Starting movie and getting error message āplayback was terminated by server. Conversion failed. The transcoder exited due to an errorā.
Alright I got it! Thank you for the detailed instructions. I thought I had to run the commands using dd.exe, not the Windows cmd. Hereās a link to the 3 minute sample.
I updated to 1.14.0.5470 and started getting transcoder exited due to an error issues. Some videos work, others consistently will not work. I did not try seeking or moving the slider in any way. Hope to have this fixed soon, as most of my video library is now unusable.
Edit - not sure if it was because of the update but after removing all my videos and having plex re-scan for them, the issue is now fixed. Yay.
