Hello. this is the second topic followed the first Some Posters not showing up and disappears at this time problem getting worse - more and more posters dissapears, unavailable to change or just missing. will support do something if I’ll buy Plex Pass?

I’m facing this issue with MKV files at most. I guess I have no MP4 files at all. So if Plex Pass does nothing, forum posts do nothing, what or who will do something? This bug is reported but not accepted or what? Any feedback? logs request? Bug tracker list number? anything?!

[image] FordGuy61: Add a separate picture file to the same folder as the movie. Edit the Library → Advanced → enable Use Local Assets (on by default) See Local Media Assets – Movies . it doen’t work. you can watch video at my previous post. even directly specified poster files aren’t shows …

[image] WingDog: it doen’t work. you can watch video at my previous post I cannot see the video or log files. The place they are posted says “There is a typo in the link, or the owner has deleted the files or blocked access to them.” Which agent & scanner are you using (edit library → adv…

[image] FordGuy61: Which agent & scanner are you using (edit library → advanced to check)? It should be Plex Movie for both, not “Plex Movie Scanner,” “Plex Movie (Legacy),” or any other choice. Plex Movie. [image] FordGuy61: heck that Use Local Assets is enabled at the library level. T…

[image] FordGuy61: I cannot see the video or log files. The place they are posted says “There is a typo in the link, or the owner has deleted the files or blocked access to them.” here is new one [image] 2023-10-16_21-58-34.mp4 Посмотреть и скачать с Яндекс Диска …

[image] WingDog: wait a minute - what will Plex do in such case? I suppose Plex to be my librarian not me. If I have to make a separate folder for each Movie, search for posters, name it correctly and do all this stuff, it is easier to catalog Movies just with fileshare. it’s a process for the …

Thanks for the video. I’ve never seen that happen with MKV files. Could you try and Plex Dance one of the movies? That removes it, then re-adds it, to your server, forcing Plex to re-match, pull metadata, etc. I’m curious if Plex will correctly show posters for newly added media.

[image] WingDog: I can upload logs if you say which ones. The entire ZIP file.

[image] FordGuy61: That is for movies where Plex cannot provide cover art or you want to provide your own. I do not know why your server cannot pull cover art. I’ve no such issues with MKV files on my Plex servers. please watch the video at my previous post. Plex can provide posters. and, th…

[image] FordGuy61: Could you try and Plex Dance one of the movies? That removes it, then re-adds it, to your server, forcing Plex to re-match, pull metadata, etc. you can believe me - I did new libraries from the scratch and even the whole PMS with new Windows OS. [image] FordGuy61: I’m…

Some Posters aren't showing up

General Discussions

specator1 October 31, 2023, 8:12am 28

I have a same trouble: [BUG][Thumbnails] Some Thumbnails won't load - #17 by specator1

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Some Posters aren't showing up

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