I have this issue on the plex server I setup and not on my own. So it’s something to do with mine. Whenever I try to direct stream an AVI, it buffers a lot. I feel like I could optimize the server to reduce the buffering. I have submitted logs for review
Server Version#: 1.18.7.2457
Player Version#: Plex for Playstation 4
You are being limited to 2 Mbps
Check Player & Server remote settings.
If this is in your home, it does’t appear you’re using RFC-1918 ?
Mar 15, 2020 14:31:31.908 [0x7f15f73dc700] DEBUG - Scaled maximum bitrate for resolution reduction to 1106Kbps.
Mar 15, 2020 14:31:31.908 [0x7f15f73dc700] DEBUG - MDE: Selected protocol dash; container: mp4
Mar 15, 2020 14:31:31.908 [0x7f15f73dc700] DEBUG - MDE: analyzing media item 574
Mar 15, 2020 14:31:31.908 [0x7f15f73dc700] DEBUG - MDE: Dolittle (2020): Direct Play is disabled
Mar 15, 2020 14:31:31.908 [0x7f15f73dc700] DEBUG - MDE: Dolittle (2020): media must be transcoded in order to use the dash protocol
Mar 15, 2020 14:31:31.908 [0x7f15f73dc700] DEBUG - MDE: Dolittle (2020): no direct play video profile exists for http/mkv/h264
Mar 15, 2020 14:31:31.908 [0x7f15f73dc700] DEBUG - MDE: Dolittle (2020): no direct play video profile exists for http/mkv/h264/ac3
Mar 15, 2020 14:31:31.908 [0x7f15f73dc700] DEBUG - Dolittle - video.bitrate limitation applies: 5247 > 2000
Mar 15, 2020 14:31:31.908 [0x7f15f73dc700] DEBUG - Dolittle - video.bitrate limitation applies: 5247 > 2000
Mar 15, 2020 14:31:31.908 [0x7f15f73dc700] DEBUG - MDE: Dolittle (2020): no remuxable profile found, so video stream will be transcoded
Mar 15, 2020 14:31:31.908 [0x7f15f73dc700] DEBUG - Dolittle - video.bitrate limitation applies: 5247 > 2000
Mar 15, 2020 14:31:31.908 [0x7f15f73dc700] DEBUG - MDE: Cannot direct stream video stream due to profile or setting limitations
Mar 15, 2020 14:31:31.908 [0x7f15f73dc700] DEBUG - Scaled up video bitrate to 7870Kbps based on 1.500000x fudge factor.
Mar 15, 202
I checked my server remote settings and it was set to Original (no limit) and my internet upload speed was set to 3000MB/ps (I am on a 10GB/s connection and I average around 3000MB/s). I went ahead and removed internet upload speed and limited my server speed to 20MBs (1080p). Will that help?
No. It’s hosted in a data center.
The 2 Mbps limit is because your server isn’t remotely accessible (direct).
If you look at the connection info. It should be saying “Indirect”.
This is Plex Relay working which has a 2 Mbps limit for Plex Pass users.
You need get your Remote Access working (enable it) and the server directly accessible from outside on the specific port. This way, Requests come in and you then send back directly to that IP on that same connection
Whenever I go to Remote Access it says “Fully Accessible outside your network”
On the remote player app, what is the “remote streaming quality” set for? Default is 2 Mbps.
Same on most apps. Default for Remote is 2
The key here is that the player makes the quality request. The server will give all it can. If remote access works, you get it all.
It was set to 2MBP/s , I was able to change it to full quality and it went to 10MB/s. It was working a while but then it wouldn’t let me watch anything again. Just buffering over and over. Here’s the updated logs.
I was able to run a test and get it to play at 180p. But when I go back up to HD it doesn’t work. And even 180p is going REALLY slow.
I ran a speed test and my upload speed is 168 MB/s
Is any part of the Plex metadata directory on a network mounted file system?
As for the buffering problem. i got it.
The file you’re trying to play has HEVC video.
Mar 17, 2020 19:02:41.600 [0x7fdae5ffb700] DEBUG - Scaled up video bitrate to 12708Kbps based on 4.500000x fudge factor.
Mar 17, 2020 19:02:41.600 [0x7fdae5ffb700] DEBUG - Scaled maximum bitrate for resolution reduction to 5655Kbps.
Mar 17, 2020 19:02:41.600 [0x7fdae5ffb700] DEBUG - MDE: Selected protocol http; container: mkv
Mar 17, 2020 19:02:41.600 [0x7fdae5ffb700] DEBUG - MDE: analyzing media item 1104
Mar 17, 2020 19:02:41.600 [0x7fdae5ffb700] DEBUG - MDE: Harry Potter and the Goblet of Fire (2005): Direct Play is disabled
Mar 17, 2020 19:02:41.600 [0x7fdae5ffb700] DEBUG - MDE: Harry Potter and the Goblet of Fire (2005): no direct play video profile exists for http/mkv/hevc
Mar 17, 2020 19:02:41.600 [0x7fdae5ffb700] DEBUG - MDE: Harry Potter and the Goblet of Fire (2005): no direct play video profile exists for http/mkv/hevc/ac3
Mar 17, 2020 19:02:41.600 [0x7fdae5ffb700] DEBUG - Harry Potter and the Goblet of Fire - video.width limitation applies: 1920 > 1280
Mar 17, 2020 19:02:41.600 [0x7fdae5ffb700] DEBUG - Harry Potter and the Goblet of Fire - video.width limitation applies: 1920 > 1280
Mar 17, 2020 19:02:41.600 [0x7fdae5ffb700] DEBUG - MDE: Harry Potter and the Goblet of Fire (2005): no remuxable profile found, so video stream will be transcoded
Mar 17, 2020 19:02:41.600 [0x7fdae5ffb700] DEBUG - MDE: Cannot direct stream video stream due to profile or setting limitations
Mar 17, 2020 19:02:41.600 [0x7fdae5ffb700] DEBUG - Scaled up video bitrate to 12708Kbps based on 4.500000x fudge factor.
Your Xeon has no hardware assist as it predates QSV technology.
Mar 17, 2020 18:53:22.970 [0x7fdb59f5f700] INFO - Plex Media Server v1.18.7.2457-77cb9455c - Ubuntu PC x86_64 - build: linux-x86_64 debian - GMT -05:00
Mar 17, 2020 18:53:22.970 [0x7fdb59f5f700] INFO - Linux version: 16.04.6 LTS (Xenial Xerus), language: en-US
Mar 17, 2020 18:53:22.970 [0x7fdb59f5f700] INFO - Processor Intel(R) Xeon(R) CPU E3-1270 V2 @ 3.50GHz
Simply stated, you can’t use HEVC with that CPU.
Gotcha. Thank you! I’ll make sure not to use HEVC and get another file. Any idea why it started playing and then just stopped in the middle?
Yes, the intro to most movies is low enough bit rate that software HEVC is possible.
I am not so sure a new CPU will always help.
I have a i7-4470 and whilst this isnt a speedy CPU, I am doing all transcoding using the GPU, meaning the CPU is below 10%
But with the PS4 app, I sill get buffering.
The new Plex Windows client app or using chromecast doesn’t have any of these buffering issues, and its always reproducible.
All videos played are HEVC , so need transcoding as all above clients dont support HEVC and they have a bitrate of around 7Mbps , so it’s nothing special.
Server has 1000/1000 Mbit connection, client has 100/100
If you have an issue with the PS4 (which most do), please consider opening a fresh thread in the Streaming Players section.
Thanks,
@ChuckPa your saying
If you have an issue with the PS4 (which most do).
Then why don’t the plex team not saying anything? I could not find any answer to it. Its been more than 3 years since I used PS4 even for gaming. Even yesterday I tried the app after a year still same issue full lagging even for a local network videos.
Additional issue is it stated hanging like a old windows PC.
It works perfectly on my firestick, mac and windows client devices except my regular PS4
I know they keep working on it.
The biggest problem is dealing with the manufacturer’s limits of it AFAIK.
It’s a never ending battle. Video input rates keep growing but the box can’t handle it. That’s what they struggle with.
I am on the OS/server side of the house.
If I had a PS4 to test with, I would but I have WAY too much stuff already (several NAS boxes plus several players).
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.
