Sonos is unable to browse/access Plex Music

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Hi,

Apologies for a general post but none of the other categories seemed to be a better fit.

Over the last 2 days I have not been able to access my Plex Music through any of the SONOS apps (iPhone, iPad). Although PLEX shows up in the ‘Browse’ tab in the SONOS apps, I get the ‘Unable to browse music’ message.

My Plex libraries are hosted on a Synology NAS (which I have logged on and off of and have also rebooted).

By way of problem solving, I have:

  • checked the Remote Access in the Plex settings (on and in the green);
  • reauthorized Plex in the SONOS apps (including canceling it completely and then re-adding it as a Service);
  • deleted Sonos in Plex and then re-added it, and.;
  • lastly, I have also logged on and off of Plex multiple times.

As I mentioned, this problem cropped up 2 days ago after the Plex/Sonos process running very smoothly for years.

The SONOS forums haven’t mentioned any issues directly related to PLEX (Plex has a green check mark beside it on the their status page). The only service they indicate that has an issue is ‘My Home Cloud’. Could that be the problem?

Any solutions or advice would be greatly appreciated!
Roger

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