When I open a Plex library in Sonos it will only open artists. I try to open albums etc but end up with unable to connect to Plex Media Server error message. I spoke with Sonos and they worked on it but came to the conclusion it is a Plex problem. Music is stored on a Synology NAS.
I have exactly same issue… my music on Synology DS216J.
I am wondering if it is the size of my library that causes some sort of time out while it all indexes…
You have a large library?
I started with Sonos about 14 years ago when the library limit was 32,000 songs, and thought I would never reach that amount. Silly me. I now have about 120,000 in one library and 20,000 divided into 3 other libraries. I went to Plex 2 yers ago when it was first announced but could never get it to work. I spent a lot of time with Sonos who were very good and then it was put down to not having NAT loopback. My internet provider at the time did not have a modem with that but now does and I just had it installed. After trying Sonos and Plex I found that I could open artists and nothing else. I spent over an hour with Sonos and they determined it is a Plex problem. I keep messing around with it and occasionally it will open everything, but only for a minute or so. As soon as I go into shuffle that is when the problem starts. I also thought it was because of the large library but that is not the case. It is the same with the smaller ones. At first I thought it was only the default Synology music folder but it is also the ones I created.
I find Sonos has been very helpful but Plex is absolutely useless to help. There is no customer service or contact number. I don’t think it is anything to do with Synology. I have a DS216play. If you find a solution please let me know. I will do the same if I figure it out.
John
Thanks very much… my library is 92k+… that was why I thought of a time out while indexing…
Otherwise my symptoms and responses are the same as yours… I did once get the whole library to load but never again…
I also had the same issues with NAT… mine was a double NAT where the ISP had CGNAT so setting up port forwarding on my router was no use but I got the answer to that through these forums… so there is always some possibility that someone may help us…
Looking at the Sonos logs I can see that you’re both getting timeouts on various requests to your PMSs, both on album listing and other requests. Sonos, like Alexa, has a fixed time that we have to respond in before the app shows an error. In the Sonos service we have a hard timeout for PMS requests of 10s to make sure that we can respond back to Sonos before it times itself out. Unfortunately it looks like your servers are slow enough that we aren’t able to get a response fast enough.
As far as performance goes, it looks like you’re both running Synology NASs with ARM processors, which are not very powerful. One thing you can try is to optimize the database.
What I often recommend to NAS users is to run your PMS on a faster computer, preferably with an SSD, and with the media on the NAS mounted. To help with the transition you can move your library data from the NAS without losing any custom metadata.
Update: Turns out the PMS team has a newer way of listing albums that’s more efficient. In our testing previously timing-out requests are responding in ~2s. Will be shipping momentarily! This has shipped!
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Thanks johnclayton, I will take a look tomorrow hopefully and try and figure this out.
John,
I was just messing around with Plex in Sonos and now almost everything is as it should be. The only request not working is shuffle all in my largest library. I do not want to move the server to my laptop as it would mean it has to be on all the time, I think.
Shuffling huge libraries or playlists is still a know issue. I’ll see if there’s any sort of quick fix or workaround we can implement in the short term and keep you posted.
Shuffle All issues are more likely a Sonos limitation than anything. Loading massive amounts of songs into the Sonos queue has always been problematic, regardless of the music service. A few hundred songs is usually no problem… it’s when you start getting into thousands of songs being loaded into the queue that problems usually arise.
I have a folder consisting of 13,000 tunes which loads without a problem. Another one of 120,000 will not load. So it seems that Plex does not get around the Sonos 65,000 limit. When I bought my first Sonos the limit was 32,000.
I have the same problem. I can search, load up smaller lists such as recently added, but artists and albums lists don’t load. I have Plex server on an always on laptop with a celeron processor and ssd hd that does nothing else. Reading through this thread if I upgrade the server to a better chip - was thinking six core i7 with M2 ssd - this could mean the album and artist lists load on Sonos?
What doesn’t quite fit is that everything loads on the Plex app on my phone. It does take circa 15 seconds though.
When you say everything loads on the Plex app is that in Sonos?
No - on my iPhone.
Just tried with a one album playlist and even that does not load to Sonos. Very disappointing.
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