Sound not working on some files but working on others Nvidia Shield

Plex Players Streaming Devices
1

Hello,

I have this problem with some files not having audio when streamed from my Nvidia shield. They play fine on my the laptop that is running the server and also streams fine on my Xbox one, but when streaming it from the Shield there is no audio. The only way to get audio is to have the quality set to “Convert Automatically”, but even doing that it still plays all the original stuff…just makes my laptop work for it for some reason. Also, seems like all the shows that Ive downloaded from this same source dont work on the shield.

Here is an example of one that doesnt work:

*Container: Mp4

  • Codec H264

  • Bitrate 5500 kbps

  • Language English

  • Bit Depth 8

  • Chroma Location left

  • Chroma Subsampling 4:2:0

  • Coded Height 1088

  • Coded Width 1920

  • Frame Rate 29.97 fps

  • Height 1080

  • Level 4.0

  • Profile high

  • Ref Frames 1

  • Stream Identifier 3

  • Width 1920

  • Display Title 1080p (H.264)

  • Extended Display Title 1080p (H.264)

  • Codec AAC

  • Channels 2

  • Language English

  • Audio Channel Layout stereo

  • Profile lc

  • Sampling Rate 48000 Hz

  • Stream Identifier 4

  • Display Title English (AAC Stereo)

  • Extended Display Title English (AAC Stereo)

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