I have exactly the same problem as this guy:
I have come across a weird problem with subtitles on the Nvidia Shield. Here is what’s happening:
I have a media file that is in Swedish. It also includes “Swedish Forced (ASS)” subtitles. Since I cannot understand Swedish, I have located “English (SRT)” subtitles. Then I have tested them on my Windows Plex Player and everything works just fine. However, when I wanted to watch the show on my TV using the Nvidia Shield, it continues to show me “Swedish Forced (ASS)” subtitles instead.
I am puzz…
A file with norwegian embedded ass-subs and next to it an external SRT-file in dutch.
I can select the dutch one on Nvidia shield (2015) but it always turns back to the original ASS sub.
Have you ever found a solution @anon18523487 ?