Stopped receiving push notification for new content

Plex Players Mobile Devices
,
1

Server Version#: 1.20.4.3517
Player Version#: Android 8.8.2.21525

Push notifications were working great until 2 days ago, I no longer receive New Content/New Item On Deck. I still receive notification for Playback Started.

I have updated everything - restarted server - uninstalled, restarted phone, reinstalled - cleared data/cache - double checked “push notifications” selected in server, and all notifications selected in app

Only thing i saw in the log that seemed related to this was in Plex Media Server.log
Nov 08, 2020 09:53:58.038 [13180] DEBUG - Push: Waiting for refresh queue of 1 items to quiesce.

Not sure what this means …

Thanks to any and all for their help

1 Like
2

Does anyone have any ideas? Do I need to post more info? Different logs?

1 Like
3

I have similar issues the differences are I’m on iOS but the notifications stopped a few weeks ago and I don’t get any notifications from 3 different PLEX Servers (Windows/QNAP/Linux).

As per your log file they all seem to be having issues using PUSH - “Nov 09, 2020 09:12:24.081 [0x7fb3dbfff700] DEBUG - Push: Waiting for refresh queue of 5 items to quiesce.”

Maybe @ChuckPa can throw some light on it. I have been a Plex user since 2014 and tried all combinations of resets and reconfiguration.

I cant believe there are no more posts unless nobody uses notifications but I find them useful.

I’m on Production Release on my iPhone and Beta on my iPad.

I can post logs if required.

1 Like
4

Update: Linux Plex Server has just notified me of 36 items added 8 hours ago. Still no notifications from Windows/QNAP Plex Servers.

1 Like
5

Server v1.20.4.3517 (Windows)
Android v8.9.0.21537

I’m facing the same issue. I receive playback push notifications, but no push notifications are being sent for new content. Console and logs saying:

DEBUG - Push: Waiting for refresh queue of 1 items to quiesce.

image

1 Like
6

Server: Version 1.20.4.3517 (Synology)
iOS 14.2 / Plex 7.9

Same here. I stopped receiving notifications for new content on my iPhone and iPad a week or so ago. It seems to coincide with a recent Plex server upgrade (to Version 1.20.4.3517). I also upgraded both devices to iOS 14.2 recently… not sure if that has anything to do with it.

7

Since my posts and subsequent 1.20.5.xxx updates my Push Notifications have returned on all Server Installs.

3 Likes
8

Based on your experience I switched server update channel to Beta and went from 1.20.4.3517 to 1.20.5.3583 - then added a new movie, it pushed as well as 4 others that had never come through - I had to add a TV episode in order to get the 14 notifications I had been missing from my TV library to push through.

Thank you for posting your findings, and push notifications seem to be working for me now…although I wish I new what the problem was instead of having a beta install take care of it.

9

I guess it was a bug that was either accidentally fixed or the fix was left out of the release notes. My 1.20.4 notifications were also broken, and updating to 1.20.5.3600 fixed it.

10

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.