Hi I’m seeing networking and possibly DNS problems in your com.plexapp.system.log that are cascading into a broken PMS.
2020-01-16 01:13:05,450 (3838) : DEBUG (networking:143) - Requesting 'https://plugins.plex.tv/apps/all.json?frameworkVersion=2.6.3&machineIdentifier=aad7805f673db3326f0a98452cff3544c4c53543&os=Windows&osVersion=10.0%20%28Build%2019041%29&cpu=i386&serverVersion=1.18.4.2171-ac2afe5f8&systemRevision=ac2afe5'
2020-01-16 01:13:18,073 (3838) : INFO (logkit:16) - Failed to fetch Plex Online data - the store probably won't work
2020-01-16 01:13:18,075 (3838) : CRITICAL (core:579) - Error info (most recent call last):
File "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-ac2afe5f8\System.bundle\Contents\Code\storeservice.py", line 495, in update
log_msg = "Updated information for plug-in '%s' (class: %s) to a stable version"
File "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-ac2afe5f8\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\api\parsekit.py", line 145, in ObjectFromURL
method=method,
File "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-ac2afe5f8\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\api\networkkit.py", line 67, in _http_request
req = self._core.networking.http_request(url, *args, **kwargs)
File "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-ac2afe5f8\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\components\networking.py", line 346, in http_request
return HTTPRequest(self._core, url, data, h, url_cache, encoding, errors, timeout, immediate, sleep, opener, follow_redirects, method)
File "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-ac2afe5f8\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\components\networking.py", line 118, in __init__
self.load()
File "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-ac2afe5f8\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\components\networking.py", line 158, in load
f = self._opener.open(req, timeout=self._timeout)
File "C:\Program Files (x86)\Plex\Plex Media Server\python27.zip\urllib2.py", line 429, in open
response = self._open(req, data)
File "C:\Program Files (x86)\Plex\Plex Media Server\python27.zip\urllib2.py", line 447, in _open
'_open', req)
File "C:\Program Files (x86)\Plex\Plex Media Server\python27.zip\urllib2.py", line 407, in _call_chain
result = func(*args)
File "C:\Program Files (x86)\Plex\Plex Media Server\python27.zip\urllib2.py", line 1241, in https_open
context=self._context)
File "C:\Program Files (x86)\Plex\Plex Media Server\python27.zip\urllib2.py", line 1198, in do_open
raise URLError(err)
URLError: <urlopen error [Errno 11001] getaddrinfo failed>
Looking at your Plex Media Server.log I noticed that you have a VPN running. I don’t think PMS will work correctly without a lot of extra work.
Jan 16, 2020 01:13:05.308 [2616] DEBUG - PublicAddressManager: Starting.
Jan 16, 2020 01:13:05.308 [2616] DEBUG - PublicAddressManager: Obtaining public address and mapping port.
Jan 16, 2020 01:13:05.309 [13080] DEBUG - PublicAddressManager: Obtaining public IP.
Jan 16, 2020 01:13:05.309 [2616] DEBUG - NetworkInterface: Notified of network changed (force=0)
Jan 16, 2020 01:13:05.309 [13080] DEBUG - HTTP requesting GET http://plex.tv/pms/:/ip
Jan 16, 2020 01:13:05.316 [14528] DEBUG - HTTP requesting GET https://plex.tv/api/v2/user?includeSubscriptions=1&includeProviders=1
Jan 16, 2020 01:13:05.345 [2616] DEBUG - NetworkInterface: ignoring adapter 'Ethernet 3' (fe80::1cc6:155c:d006:5165%9,169.254.81.101) because it has no gateway
Jan 16, 2020 01:13:05.345 [2616] DEBUG - NetworkInterface: ignoring adapter 'Wi-Fi' (fe80::e0c4:9c3e:23c1:6137%4,169.254.97.55) because it has no gateway
Jan 16, 2020 01:13:05.346 [2616] DEBUG - NetworkInterface: ignoring adapter 'Local Area Connection* 2' (169.254.165.149) because it has no gateway
Jan 16, 2020 01:13:05.346 [2616] DEBUG - NetworkInterface: ignoring adapter 'Bluetooth Network Connection 2' (fe80::b821:35a3:d59f:66bf%45) because it has no gateway
Jan 16, 2020 01:13:05.346 [2616] DEBUG - NetworkInterface: ignoring adapter 'Loopback Pseudo-Interface 1' (::1,127.0.0.1) because it has no gateway
Jan 16, 2020 01:13:05.347 [2616] DEBUG - Detected primary interface: 26.133.221.41
Jan 16, 2020 01:13:05.347 [2616] DEBUG - Network interfaces:
Jan 16, 2020 01:13:05.347 [2616] DEBUG - * 19 Radmin VPN {C58772CF-4B41-41DD-ABB3-07D903966BB0} (26.133.221.41) (loopback: 0)
As I don’t run a VPN, I’d just be quoting internet posts without being able to validate what works with your provider. My suggestion to search the forums and Plex website articles and reddit is pretty weak, but that’s what I got this atm lol.
Post as much detail here as you feel comfortable. Other users might notice this and have suggestions.