Running Plex on Synology NAS (DS218+), I had to replace a few seasons of a certain tv show because the audio was horrible, but after replacing the video files plex no longer automatically matched the subtitles for those seasons. Other metadata (posters; description; …) loaded correctly. When I re…

Talk to the Hand… actually, talk to @anon18523487 or his sidekick @BigWheel (one of 'em should be here - soonish) Your issue seems a bit deeper than a quick fix, but I can tell ya right now - Unknown ain’t good for anybody. BTW: What IS a Mac? Seriously. :wink:

[image] JuiceWSA: BTW: What IS a Mac? Seriously. A computer from Apple? :stuck_out_tongue: MacBook, iMac, Mac Pro :stuck_out_tongue:

Nope… not ringin’ a bell…lol

I’m not sure what you mean by “match subtitles” are you refreshing metadata after replacing the video file. Are the new video files named the same as originals. Are these local subtitles or do you mean the opensubtitle agent getting them

[image] BigWheel: are you refreshing metadata after replacing the video file Yes [image] BigWheel: Are the new video files named the same as originals Yes, but some of the new ones are mp4 files instead of mkv’s [image] BigWheel: Are these local subtitles or do you mean the opens…

This is a screenshot taken from the metadata from a file located on my Mac (and processed with the Mac PMS) [Mac] This is a screenshot taken from the same file located on my NAS (and processed with my NAS’ PMS) [NAS] Both run the same version of the Plex Media Server (1.19.4.2902)

Can you please grab the XML for that file from both servers.

Could you let me know the location of the xml?

on an episode “get info” then in the window that opens click “View XML” copy and paste that into a text file. do this for the same episode on each server [Plex]

attached a TXT from both xml’s MAC.xml.txt (3.5 KB) NAS.xml.txt (3.1 KB)

Subtitles don't automatch after replacing video file

General Discussions

Astrid-Desmet June 12, 2020, 8:53am 22

Done

and thank you for looking into it, if you need additional information let me know

Topic		Replies	Views
Problems with Subtitles Metadata & Adding Files server-synology , subtitles	14	983	December 3, 2020
External subtitles Plex Media Server server-windows	23	212	September 2, 2021
Erratic subtitle behaviour Metadata & Adding Files server-linux	11	118	December 24, 2020
Multiple subtitle issues Plex Media Server server-windows , server-synology	5	1152	July 23, 2020
Manually changing the field "subtitle" when "unknown" Feature Suggestions	12	143	June 10, 2021

Subtitles don't automatch after replacing video file

Related topics