Subtitles fail to download subtitles

Plex Media Server
1

Server Version#:4.2.8
Player Version#: 1.40.1.8227
Often when trying to download subtitles, I get the error: “Failed to download subtitle”.
Sometimes restarting the Plex application on the QNAP server resolves the issue, but sometimes this does not help.

1 Like
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Server version # 1.41.4
Player version (windows) # 1.107.2.300
Android TV also has the same issue, appears to be unrelated to the player.

Same issue happening with me, on a QNAP NAS server. Can’t download any subtitles at all for the last 2/3 months… restarting the server doesn’t seem to help. Nor does turning off the firewall, so that is not the problem.

3

I’m having the same issue on an Unraid container. Ive tried rebooting the container, physical server, and ISP router. We’re a deaf household so this is kind of a pain. I opened Console and tried to run the download a few times. No error, it thinks the download worked.

4

Having the same issue on latest Server version. (Windows) Doesn’t work neither on the mobile app or desktop web. Could download subtitles fine a few days ago when I used it but now it wont work anymore on any subtitles at all.

5

Having same issue with Mac server (127.0.0.1) tonight so this has to be a bug. I checked and opensource.org is up and running.

6

Same issue. Not downloading any subs. I tried everything. None of them works.

7

Same issue here. “Failed to download subtitle.”.

8

I have been having the same issue off and on for weeks.

starting within the last week it just shows nothing new available.

Using Ubuntu Version: 22.04

Version 1.41.5.9522

9

I just updated to 1.41.5.9522 on Linux and started getting this error

Consistent across Web and Android players

10

Having the same issue on shield since a couple of weeks.

11

Having the same issue. Both on Windows Server or any player. It was working fine last week.

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Same here. Fine last week - this week, unable to download any subtitles.

When attempting to do so, I am presented with the usual list of subtitles to choose from - but on making selection, Plex goes through the motions of downloading the subs, but fails to do so. There’s no error message. No notification of an issue.. just a return to the screen prior to the search with no subtitles.

1 Like
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