Subtitles not displaying on Roku

Subtitles aren’t displaying reliably on Plex Roku.

The player shows a menu of available subtitles to download, such as from OpenSubtitles. However, the subs never actually display. This happens with every movie I try on Roku with Plex-downloaded subs.

As a workaround, I have to manage subtitle content directly. For example, placing a .SRT file in the video directory, or using mkvtools to manipulate soft embedded subtitle tracks.

This is a long-standing glitch in the Plex Roku application that has been around for months, if not years.

Just curious, does your video file have .ass file embedded?