Subtitles not showing up when the media was synced and showing offline

General Discussions Plex Features
1

Hi all, just bought a plexpass monthly signature so I can watch my shows on my Android smartphone, but when i tryed to watch it offline, my subs does not appear in the list of subtitles, but when online at home, it shows ok.

Does subtitles are synced together with media files? Is there a way to sync subtitles as well?

regards,
Nivaldo

2

As update to this case, it seems that this problem was related due to two possibilities:

  • A bug wit MKV files: today I tested with another file, and it worked, or,
  • Prior syncing the media, you have to first select the subtitle at the main page of the media

Those were the two things that I made yesterday and today it worked just fine.

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