Subtitles Problem - NVidia Shield

Plex Players Streaming Devices
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1

Hi. I have problems with subtitles embedded in mkv files when I play videos in a NVidia Shield. I have no problems at all when I play the same videos in Windows, Web browser or Android Phone. I’ve been suffering from this problem since several months ago.

Server Version#: Synology Plex 1.20.4.3517
Player Version#: 8.8.1.21332

Thank you for any help
Regards

1 Like
3

The logs from the Android app on the Shield wouldn’t hurt either.

4

Hi. Thank you for your answers. Attached are:

  • Info of the file
  • Logs

get-info-media.txt (4.5 KB)
(File removed)

I have the media and the Plex Server on the Synology and I use the NVidia Shield only for playing, not as media server:

  • Around 8:25 am I played the file without subtitles. It plays fine. I stopped it.
  • Next, I try to play the same file with subtitles activated. It fails (the image keeps like buffering).
  • Next, I play the file without subtitles (ok) and then I try to activate the subtitles (the image keeps like buffering).

Thank you for your help.
Regards

5

In the Plex app on the Shield, do you have the option enabled to allow automatically adjusting the quality. There is a bug I’m looking into with that and subtitles. Workaround for now is to turn that feature off or set the subtitles to burn.

6

Changed (auto adjust quality). That was it. Now it works.

Thank you very much.

7

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