Subtitles selected but do not display

Plex Players Desktop Players
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1

Server Version#:Version 4.100.1
Player Version#:1.67.2.3705-db506a00

  • VLC media player v. 3.0.28 Vetinari
  • PLEX Version 1.67.2.3705-db506a00
  • .mp4 file

When I play the .mp4 file in VLC, I can select and display the English subtitles

When I play the .mp4 file in PLEX, I can select SUBTITLES English (MOV_TEXT), but the subtitles do not display.

Any help/suggestions are appreciated.

The subtitles are ‘included’ in the .mp4 file. Why won’t PLEX display subtitles when selected?
Plex Media Server.log (3.5 MB)

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