Sudden issues with playback/analysis on newly added content

Plex Media Server
1

Server Version#: 1.32.1.6999-91e1e2e2c

Hello all,

In the last few days I’ve been having strange issues with Plex, that seems to manifest differently depending on the device, and that only occurs on content recently added to the library. I’ll go through each of the issues in a second, but at the root of the problem seems to be that the metadata for these new movies is not being correctly read by Plex - all 3 show ‘Video: None’ and ‘Audio:None’. Each of these newer movies shows correct metadata when loaded into MediaInfo and each is able to be played without issue on the local machine using VLC.

I’ll focus on 3 movies for the sake of troubleshooting, and here are the details of each, though i don’t believe the root issue has anything to do with codecs. All of them are relatively similar but other movies of the exact same types (which i imported a longer time ago) are able to play fine.

Movie #1: DoVi/HDR HEVC - TrueHD/Dolby Atmos 7.1
Movie #2: DoVi/HDR HEVC - TrueHD/Dolby Atmos 7.1
Movie #3: HDR HEVC - TrueHD/Dolby Atmos 7.1

Here are the playback issues, on each device, focusing on these 3 movies:

Plex for Windows (app): All 3 movies give this immediate popup error, and fail to play.

An unknown error occurred (4294967283)

Error code: 4294967283

Plex on browser (firefox): All 3 movies give the same error as above.

Plex for iPhone: All 3 movies show as 'unavailable ’ and are unable to be played.

Plex for Chromcast (GoogleTV): This is where we see some differences

  • Movie #1: Shows no metadata, but plays video with NO audio.
  • Movie #2: Shows no metadata, but plays video with NO audio.
  • Movie #3: Shows no metadata, but plays both video and audio fine.

Here’s what I’ve tried so far for troubleshooting:

  • Restarting PMS.
  • Re-analyze these video files. When doing this, the analyzer appears to a) do nothing and b) continues to spin (suggesting it’s endlessly analyzing) for an indefinite amount of time. Audio and Video metadata is still not shown.
  • Rolling back db to previous version (com.plexapp.plugins.library.db). This of course gave me a snapshot of what my library looked like a few days ago, but upon rescanning and pulling the new movies into the library, the issue persists with those movies.
  • Repairing db. Though no corruption showed in logs, I ran a check on the db and the result was ‘ok’. For good measure i rebuilt the DB structure but this also did not solve the issue.
  • Completely removing/re-adding library. When doing this, most if not all media had the exact same issues as the newly added 3 movies - all showed “Video: None” and “Audio: None”, and playback was sporadic.
  • Checked that the path to the media listed on Plex is accurate - it is.
  • Rolling-back PMS to a previous version - this had no effect.

Anyways, not entirely sure where to go from here. I’ll of course attach some logs down below - one notable line i do see is what i assume is happening when i attempt to play one of these 3 movies:

May 12, 2023 09:41:09.309 [10268] ERROR - [Req#488/Transcode] MDE: video has neither a video stream nor an audio stream

Thanks in advance!
Plex Media Server Logs_2023-05-12_09-41-39.zip (1.7 MB)

2

Bump/Update: Issue is still ongoing. Experiencing issues with all new content added to library, of varying formats (h264, h265, all audio formats)

3

Another update, compared my Plex Media Analysis logs with a friends:

Mine:

May 16, 2023 02:15:00.385 [3136] DEBUG - Opening 20 database sessions to library (com.plexapp.plugins.library), SQLite 3.39.4, threadsafe=1
May 16, 2023 02:15:00.519 [4020] DEBUG - [JobRunner] Job running: "C:\Program Files\Plex\Plex Media Server\CrashUploader.exe" "--directory=C:\Users\Poop\AppData\Local\Plex Media Server\Crash Reports\1.32.2.7002-86cfcc10c" --version=1.32.2.7002-86cfcc10c --platform=Windows "--platformVersion=10.0 (Build 19045)" --serverUuid=6903cb6cce8fb50a1c32a615668dbbbf42665a5f --userId=farts@gmail.com --sentryUrl=https://o17675.ingest.sentry.io/api/1233455/minidump/ --sentryKey=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx --vendor=Microsoft --model=x64-x64 --device=PC
May 16, 2023 02:15:00.526 [4020] DEBUG - [JobRunner] Jobs: Starting child process with pid 19760

Friends:

May 16, 2023 13:02:26.311 [139873812572992] DEBUG - Opening 20 database sessions to library (com.plexapp.plugins.library), SQLite 3.39.4, threadsafe=1
May 16, 2023 13:02:26.398 [139873812572992] DEBUG - Analyzing media parts for item 5176 (100％ Safe Water): 8215
May 16, 2023 13:02:26.465 [139873812572992] DEBUG - [ID 9408] Media part analysis: /data/anime/Tengoku Daimakyo (2023)/Season 01/Tengoku Daimakyo (2023) - S01E06 - 006 - 100% Safe Water [WEBDL-1080p][8bit][AVC][AAC 2.0][JA+EN]-Dae.mkv

So it appears that it attempts to read from the db, then immediately crashes as opposed to finding the path data. The crash report folders are empty. Not sure what to make of this.

4

Bump… issue still persists 11 days later. Have tried everything under the sun.

5

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